Temporary IT Service Desk Office Aide

Calvert County Government

14d•Onsite

About The Position

This position provides technical and administrative support to Technology Services’ Service Desk. Duties include troubleshooting basic computer issues, documenting findings, and entering incidents and service requests in ServiceNow. The position also performs general office functions, including telephone and visitor reception, printer operation, and clerical support. Requires basic computer knowledge, keyboard proficiency, and the ability to learn and apply office procedures. The work is performed under close to general supervision of administrative staff or higher graded office staff. Performs beginning level general office clerical work in support of unit operations. The work involves learning basic office functions and procedures such as telephone and visitor reception, photocopy machine operation, and other general office clerical tasks. The work requires ability to operate keyboard devices but no experience. The work is performed under close to general supervision of administrative staff or higher graded office staff.

Requirements

Basic computer knowledge
Keyboard proficiency
Ability to learn and apply office procedures
High School diploma or GED equivalent, including or supplemented by courses in keyboard operation
None

Nice To Haves

Basic office functions.
English grammar, spelling and punctuation.
Learn general office clerical procedures.
Perform arithmetic calculations quickly and accurately.
Operate keyboard devices where speed is not essential.
Understand and follow oral and written instructions.
Deal effectively with the public.

Responsibilities

Receives and assists visitors to the office; queries visitors and directs them to appropriate staff or offices.
Receives, screens, and refers telephone calls; queries callers and transfers or refers calls to appropriate staff or other offices.
Receives and routes mail; directs items to other staff or County offices as appropriate.
Maintains staff personnel files to include in-service training for police and correction of three counties.
Processes information by keying data into computer databases and other computerized record systems.
Verifies information on billings and other documents.
Produces a variety of word-processed documents such as letters, memoranda, and reports; proofs and edits materials for accuracy of grammar, spelling, punctuation and format and makes corrections.
Operates copying machine or other office appliances not requiring previous specialized training.
Performs a variety of routine office functions.
Performs related work as required.