IT Service Desk Manager

VITAS Healthcare•Miramar, FL

2d•Onsite

About The Position

Train new Performance Improvement Specialists or designees in current programs and establish Quality Improvement program in start-up and acquired programs. Establish a follow-up time line to ensure level of understanding and performance of the program Performance Improvement Specialists or designees. Share and/or establish between programs best practices for quality and performance improvement Develop tracking tools to enhance the work of the designated Performance Improvement Specialist Research and communicate to designated Performance Improvement Specialist at program any new regulation and law pertaining to hospice Act as resource for program performance or quality improvement in preparation for or during survey Update PI training to meet new policy and regulatory issues. Develop the programs’ designated Performance Improvement Specialists to their fullest potential Meet with GM and/or provide written report on accomplishments of any program visits Assist senior managers in start up program or newly acquired sites in the quality and performance improvement area when no designated Performance Improvement Specialist is in place Conduct monthly conference calls to share information with, educate and support the quality and performance improvement role Act as resource to the corporate and program management on the function and training of the Performance Improvement Specialist role Train programs on development and implementation of performance projects Provide additional training to Performance Improvement Specialists and others on Excel tracking and trending of quality measures, and on developing charts and graphs for data display Work with programs to understand and address negative trends in their program Train and consult with programs on establishing Performance Improvement Teams Respond to daily communications and questions regarding quality and performance improvement Develop new tracking tools for use in monitoring or measuring quality issues Provide short- and long-term support for specific program issues Train program Performance Improvement Specialists and others to correctly respond and track requests for FMR Identify state resources for clinical license verification and monitoring Update and educate Performance Improvement Specialists and others on PI Activity Calendar and audit tools Establish a positive working relationship with program personnel Assist Internal Consultant Surveyors in performance of internal surveys as requested

Requirements

Four to ten years related experience
Five years minimum clinical experience
Five years minimum quality or performance improvement experience
Computer literate and proficient in WORD, EXCEL, POWERPOINT
Working knowledge of statistics and quality-based statistical tools
Must be able to comprehend and create data-based charts and graphs
Excellent written and oral communication skills
Ability to work on various assignments simultaneously
Must be able to travel extensively

Nice To Haves

Education experience preferred
Compliance background preferred
CPHQ preferred
Clinical license e.g. RN, LVN, LPN, RRT

Responsibilities

Train new Performance Improvement Specialists or designees in current programs and establish Quality Improvement program in start-up and acquired programs.
Establish a follow-up time line to ensure level of understanding and performance of the program Performance Improvement Specialists or designees.
Share and/or establish between programs best practices for quality and performance improvement.
Develop tracking tools to enhance the work of the designated Performance Improvement Specialist.
Research and communicate to designated Performance Improvement Specialist at program any new regulation and law pertaining to hospice.
Act as resource for program performance or quality improvement in preparation for or during survey.
Update PI training to meet new policy and regulatory issues.
Develop the programs’ designated Performance Improvement Specialists to their fullest potential.
Meet with GM and/or provide written report on accomplishments of any program visits.
Assist senior managers in start up program or newly acquired sites in the quality and performance improvement area when no designated Performance Improvement Specialist is in place.
Conduct monthly conference calls to share information with, educate and support the quality and performance improvement role.
Act as resource to the corporate and program management on the function and training of the Performance Improvement Specialist role.
Train programs on development and implementation of performance projects.
Provide additional training to Performance Improvement Specialists and others on Excel tracking and trending of quality measures, and on developing charts and graphs for data display.
Work with programs to understand and address negative trends in their program.
Train and consult with programs on establishing Performance Improvement Teams.
Respond to daily communications and questions regarding quality and performance improvement.
Develop new tracking tools for use in monitoring or measuring quality issues.
Provide short- and long-term support for specific program issues.
Train program Performance Improvement Specialists and others to correctly respond and track requests for FMR.
Identify state resources for clinical license verification and monitoring.
Update and educate Performance Improvement Specialists and others on PI Activity Calendar and audit tools.
Establish a positive working relationship with program personnel.
Assist Internal Consultant Surveyors in performance of internal surveys as requested.