IT Service Desk Intern

Performance Contracting Group • Lenexa, KS

15h • Onsite

About The Position

Performance Contracting Group (PCG) is seeking students for its 2027 Summer Internship Program at its Corporate Headquarters in Lenexa, Kansas. This is a full-time, paid, 10-week internship supporting the Information Technology Department. Interns are expected to work Monday through Friday, 8:00 a.m. to 5:00 p.m., during summer 2027.

The intern assists the IT team with hardware, software, systems, and applications; provides technical support; handles and triages incoming phone and ticket requests; resolves requests or escalates advanced issues; maintains records; tests resolutions; meets internal service-level agreements; and manages, executes, and documents project work. The position is not eligible for visa sponsorship.

Requirements

• Be currently enrolled in an undergraduate degree program in Computer Science, Information Technology, Management Information Systems, or a comparable field, and remain in pursuit of the degree during summer 2027.
• Have an interest in customer-focused work supporting the IT Service Desk.
• Have reliable transportation to the Lenexa, Kansas office.
• Have working knowledge of Microsoft Office Suite, including Microsoft Excel and Microsoft Word.
• Have strong verbal and written communication skills.
• Be able to work effectively in a team environment.
• Be able to learn new job skills by engaging in the technical aspects of the job and applying skills as taught.
• Display excellent customer service skills.
• Have critical-thinking and problem-solving skills.
• Be able to multitask.

Nice To Haves

• Experience with Microsoft Copilot Studio knowledge sources, generative answers, topic tuning, and analytics, along with eagerness to learn.
• Exposure to Power Platform, including Power Automate, and interest in simple workflows and automation for support and self-service.
• Prior completion of 2–3 years of a relevant undergraduate degree program.
• Local to the Kansas City Metro Area.

Responsibilities

• Support the IT team in maintaining hardware, software, systems, and applications.
• Assist with troubleshooting issues and provide technical support.
• Field incoming support requests by phone and through tickets.
• Triage and resolve support requests as appropriate.
• Escalate advanced issues to the appropriate support team.
• Maintain excellent records of work completed.
• Perform tests to validate resolutions provided.
• Engage with all assigned tickets within internal service-level agreements.
• Manage, execute, and document project work.

Benefits

• Competitive hourly pay.
• Paid holidays.
• $2,000 scholarship.
• Medical and prescription drug insurance plans, with a flexible spending account option.
• Employee assistance program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Intern