IT Service and Support Intern

thyssenkrupp Materials•Southfield, MI

1d•Onsite

About The Position

Thyssenkrupp Materials North America is looking for a highly motivated and proactive individual to join our dynamic IT team as an IT Service and Support Intern. As an intern, you will gain hands-on experience and contribute to the operational success of our IT systems and infrastructure. This role is based in our headquarters in Southfield office and is a great opportunity for someone interested in pursuing a career in IT operations.

Requirements

Good understanding of IT systems – Endpoint Devices, Network, Operating Systems, and Cloud platforms (Azure)
Familiarity and willingness to learn more about IT service management concepts, such as incident management, problem management, and change management.
Strong problem-solving and analytical skills, with the ability to quickly learn new tools and technologies.
Strong verbal and written communication skills and interpersonal skills, with the ability to effectively communicate with team members and end-users.
Ability to work independently and manage multiple tasks simultaneously.
Proficient in MS Office Suite, O365 applications – specifically Word, PowerPoint, Excel, Teams, Sharepoint
Excellent organizational and time management skills.
Self-motivated, flexible, and creative, able to prioritize, multi-task, and work in a fast-paced environment
Must be a self-starter, collaborate cross-functionally, and work independently with minimal functional oversight
Able to take ownership of a given assignment, and proactively consult with other team members and other team representatives for information or guidance, as necessary
Strong technical aptitude and a genuine passion for technology and customer service
Currently enrolled in a bachelor's or master’s program in Information Technology, Engineering, Business, or a related field.

Nice To Haves

Knowledge of Jira, Confluence, or Smartsheet a plus

Responsibilities

Assist the IT Service and Support team with day-to-day end user support.
Participate in the creation and maintenance of system and process documentation, including system configurations, workflows, user guides, and standard operating procedures
Document best practices, knowledge-base articles, and IT Roadmaps
Help troubleshoot and resolve technical issues reported by end-users, escalating complex problems to senior team members when necessary.
Perform routine run and maintenance tasks
Assist the IT Services and Support team in monitoring service ticket queues and ensuring proper assignment to our senior team members
Provide regular reporting updates to the department on Aged Tickets, Incident Management, Critical outages, and other department KPIs
Additional tasks as related to delivering a high level of Customer Service to 4000+ users