IT Support Intern

SupplyHouse.com • Melville, NY

2h • $20 - $20 • Hybrid

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for an IT Support Intern to join our IT Team for our 10-week summer internship program. This intern will report into our IT Support Engineering Team Lead and will focus on hands-on IT support, end-user troubleshooting, and assisting with internal IT projects. If you’re interested in learning about how enterprise IT environments operate, enjoy solving technical problems, and want hands-on experience supporting real users and systems, we’d love to hear from you!
This is a hybrid-based role that will require the selected individual to work from our Melville, NY headquarters up to 3 days per week. This schedule can be flexible based on individual or business needs.

Requirements

• Currently enrolled in a 2- or 4-year undergraduate program with a focus on Computer Science or a related field
• Strong communication, problem-solving, and time management skills
• Ability to work in a fast-paced environment
• Proficiency in troubleshooting hardware, software, and/or networking issues
• Familiarity with Windows and/or MAC operating systems

Responsibilities

• Troubleshoot technical issues: Assist with diagnosing and resolving hardware, software, and network problems for employees across the company
• User support: Provide helpdesk support for employees, addressing issues related to email, applications, and IT systems, and ensuring timely resolutions
• Software installations and updates: Assist in installing and updating software applications and security patches on company devices to ensure they remain up-to-date and secure
• System maintenance: Help with routine maintenance tasks such as monitoring system performance, checking backups, and ensuring that internal systems are running smoothly
• Equipment setup: Assist with the remote configuration of laptops for new employees
• Documentation and reporting: Help maintain accurate records of technical issues, resolutions, and inventory of IT assets, ensuring that information is easily accessible for the team
• Assist with IT projects: Support the team on various IT projects, such as system upgrades, network improvements, and implementing new technologies to enhance company operations

Benefits

• Experience our culture firsthand – We value generosity and believe that work should be both fulfilling and engaging. From intern socials and team lunches to an on-site visit at our headquarters and opportunities to attend department events, we create experiences that immerse you in our culture, helping you feel like a true part of the team.
• Build meaningful connections – Our people-first culture ensures you feel supported and respected from day one. Through meet-and-greets with leadership, networking opportunities, and collaborative projects, you’ll form meaningful connections and foster your professional development.
• We’re committed to growth – From everyday learning opportunities to our final presentations, we strive for continuous improvement. You’ll have the opportunity to bring fresh perspectives and innovative solutions to the table, while growing your communication skills in a supportive environment where your ideas are always heard.
• Get involved, make an impact – We believe the best way to learn is by doing. Our internship provides real-world experiences through hands-on training, job shadowing, department swaps, and cross-functional teamwork. With a commitment to improvement, you'll gain valuable insights into different areas of our business while strengthening your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed