IT Support Intern

Four Hands•Austin, TX

3d•Onsite

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The IT Support Intern will assist in diagnosing and resolving hardware, software, and network issues to ensure seamless IT operations. Support system maintenance, user account management, and documentation of technical solutions. This position is expected to start in May 2026 and continue through the entire Summer 2026 term (through August 2026). Our internships are a minimum of 12 weeks, part-time and on-site.

Requirements

Currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of Windows OS, exposure to Microsoft Azure is a plus
Familiarity with imaging tools and inventory management software

Responsibilities

Manage IT tickets by troubleshooting basic issues, documenting solutions, and escalating complex problems to the IT team
Follow established IT processes, suggest workflow improvements, and help create internal and user-facing documentation
Provide timely follow-ups with end users on open tickets and communicate resolutions to meet service level agreements
Assist with the offboarding process by deactivating accounts, backing up data, and tracking company assets
Help create and deploy system images for hardware setups
Maintain and organize inventory records for IT assets, including computers, peripherals, and software licenses
Track and document the lifecycle of IT equipment
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey