IT Service Analyst I

WithumSmith+Brown•Chicago, IL

8h•Onsite

About The Position

Withum is seeking a Service Technician to support the IT Team in our Lincolnshire, IL office. Under supervision of the Senior IT Services Manager, the Service Technician provides first and second level hardware, software, and networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to staff throughout the Firm and their local office. Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

Requirements

Experience supporting end-users in a Microsoft environment
3+ years of experience
Associates degree in an IT related field or combination of education and technical training required
Experience troubleshooting computer and mobile device hardware
Understanding of networking fundamentals
Self-motivated and dedicated to continual personal and professional improvement
Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
Flexibility to adapt quickly to change within the Firm and within the accounting industry
Must be able to work extended hours when required
Ability to lift up to 50lbs
Willingness to travel to remote offices as needed
Regional travel as needed

Nice To Haves

Windows 10, CompTIA A+, or CompTIA Network+ certification preferred
Experience working in a public accounting, or other professional services, firm a plus

Responsibilities

Monitoring the incident management system
Acknowledging support requests in a timely manner
Documenting, tracking, and resolving issues within published service level agreements
Effectively communicating support efforts and resolutions
Providing 1st and 2nd level hardware, software, and networking support for their local office
Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform
Acting as an onsite representative for technology initiatives
Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
Other responsibilities may be assigned as needed