IT Security Support Specialist

Global Data Consultants•Harrisburg, PA

15h•Hybrid

About The Position

GDC IT Solutions is currently seeking an IT Security Support Specialist to work a hybrid schedule with the Pennsylvania Public Utility Commission (PUC) in Harrisburg, Pennsylvania. This position offers the opportunity to support both the Information Security and Help Desk teams, providing hands-on technical support, security monitoring, incident response, and infrastructure support within a collaborative enterprise IT environment. As an IT Security Support Specialist, you will be responsible for providing technical support across both the Information Security and Help Desk teams while helping maintain the security, stability, and compliance of the PUC's technology environment. You will assist with incident management, security monitoring, vulnerability reporting, end-user support, and regulatory compliance efforts, working collaboratively across multiple IT disciplines while demonstrating the ability to work independently with minimal supervision.

Requirements

Minimum of 2 years of experience in information technology security support.
Minimum of 2 years of experience providing help desk or desktop support.
Experience supporting Microsoft Server and Windows workstation operating systems.
Experience supporting Microsoft 365 (O365) products and services.
Experience working with incident reporting and IT support ticketing systems.
Experience using network and computer security testing tools.
Experience reading, interpreting, and analyzing security logs and reports.
Experience working with Tenable and Splunk.
Associate's degree in Information Technology or a current IT certification.
Experience supporting enterprise security operations within a regulated environment.
Familiarity with vulnerability management and incident response processes.
Experience working in cross-functional IT support and security teams.
Ability to manage multiple priorities while providing excellent customer service.
Strong written and verbal communication skills.
Ability to work independently with minimal supervision while contributing to a collaborative team environment.

Responsibilities

Provide technical support for both the Information Security and Help Desk teams.
Respond to, troubleshoot, and resolve end-user support requests through the organization's ticketing system.
Assist with documenting, tracking, and managing security incidents and vulnerabilities.
Monitor networks and systems for security events and generate reports on findings.
Analyze security logs and reports to identify potential threats or issues.
Utilize security tools such as Tenable and Splunk to support vulnerability management and security monitoring.
Support Microsoft server and workstation operating systems.
Provide support for Microsoft 365 (O365) products and services.
Ensure compliance with organizational security policies, regulatory requirements, and established IT procedures.
Collaborate effectively across technical teams while managing assigned work independently.