IT Security & Support Specialist

Worth AI • Orlando, FL

2d

About The Position

The IT Security & Support Specialist diagnoses and resolves issues involving operating systems, applications, connected peripherals, and computer hardware. The role manages the inventory, maintenance, and assignment of company technical assets and takes ownership of colleagues’ support requests, resolving them or escalating and identifying further actions as needed. The position also executes technical plans set by the Information Systems Manager and supports company technology projects and implementations.

Requirements

• At least 2 years of related experience and/or training, or an equivalent combination of education and experience.
• Excellent verbal and electronic communication skills.
• Strong analytical skills and the ability to produce strong results.
• Ability to work independently and be a self-starter.
• Strong working familiarity with Mac OS X.
• Experience with Apple products, including MacBook, Mac Mini, iPhone, iPad, and Apple TV.
• Knowledge of troubleshooting and maintaining VoIP phone systems.
• Experience troubleshooting, installing, and maintaining office equipment, including printers, headsets, conference web equipment, desk phones, monitors, and TVs.
• Proficiency with multiple web conferencing applications and related hardware.
• Solid understanding of network concepts and troubleshooting, including DNS, IP, and network hardware.
• Familiarity with developing scripts to automate administrative tasks.
• Ability to carry or relocate computer and other electronic equipment weighing up to 60 lbs.

Nice To Haves

• Experience with Google Suite, Okta, Jamf, Slack, Zoom, Jira, HubSpot, Dialpad, and/or Zapier.

Responsibilities

• Triage, troubleshoot, update, and resolve internal IT help desk tickets.
• Ensure incidents and requests are handled according to service level agreements, taking ownership through resolution or fulfillment.
• Execute technical plans set by the Information Systems Manager.
• Configure endpoints across multiple operating systems, including macOS and Windows.
• Maintain asset inventory across multiple locations.
• Support and maintain hardware and peripherals.
• Assist with companywide technology projects and implementations, including application, hardware, and tool design, deployment, and configuration.
• Assist with security tasks, including patch management in Windows, Mac, and Linux environments.
• Create and maintain configuration, system, and operations documentation.
• Maintain existing automation scripts and collaborate on scripts for MacBook deployments.
• Conduct regular security assessments and penetration testing to identify vulnerabilities and risks.
• Implement and manage security measures to protect against unauthorized access, data breaches, and other security incidents.
• Monitor system logs and network traffic for potential security threats.
• Develop and maintain security policies, procedures, and documentation.
• Stay current with security trends and emerging threats.
• Respond to and investigate security incidents, providing timely and effective resolution.
• Collaborate with cross-functional teams to implement security best practices.
• Conduct employee security awareness training.
• Perform other duties as assigned.

Benefits

• Health care plan (medical, dental, and vision).
• Retirement plan (401k and IRA).
• Life insurance (basic, voluntary, and AD&D).
• Paid time off (vacation, sick leave, and public holidays).
• Family leave (maternity and paternity).
• Voluntary short-term and long-term disability.
• Training and development.
• Free food and snacks.
• Wellness resources.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed