IT Security & Support Specialist

Worth AI•Orlando, FL

1d•Onsite

About The Position

The IT Support Specialist diagnoses and resolves issues involving operating systems, applications, connected peripherals, and computer hardware. The role is responsible for the inventory, maintenance, support, and rollout of technical assets, and owns support requests submitted by team members or identified through internal tools through resolution or escalation. The ideal candidate has experience with a range of technologies, operating systems, and networking concepts, particularly macOS, and is interested in continually developing their knowledge. The position handles IT tickets and incidents in accordance with service level agreements, configures endpoints across macOS, Windows, and Linux, and manages Mobile Device Management processes. It also supports user access and onboarding/offboarding workflows, hardware and peripherals, security tasks, technology projects, documentation, and automation scripts for MacBook deployments. The role is based in the Winter Park, Florida office and requires the ability to lift and move computer and other electronic equipment weighing up to 60 pounds. Duties and responsibilities may change.

Requirements

At least 2 years of related experience and/or training, or an equivalent combination of education and experience.
Strong working familiarity with macOS.
Experience with Jamf Pro or another MDM.
Experience managing user accounts and application access.
Solid understanding of networking concepts and troubleshooting, including DNS, IP, and network hardware.
Strong verbal and written communication skills.
Strong troubleshooting skills, attention to detail, and solid documentation habits.
Ability to work independently and take initiative.
Ability to work in-office in Orlando, Florida.
Ability to lift and move computer and other electronic equipment weighing up to 60 pounds.

Nice To Haves

Experience across Apple products, including MacBook, Mac mini, iPhone, iPad, and Apple TV, and Apple Business Manager.
Experience installing, troubleshooting, and maintaining office equipment, including printers, monitors, TVs, VoIP/desk phones, and conference room hardware and software.
Familiarity with developing bash or zsh scripts to automate administrative tasks.
Experience with any of the following: Google Workspace, Okta, Slack, Zoom, Linear, HubSpot, Dialpad, or Zapier.

Responsibilities

Own IT tickets from creation through resolution, identifying opportunities to improve processes and reduce recurring issues.
Handle incidents and requests according to service level agreements (SLAs).
Configure endpoints across macOS, Windows, and Linux.
Own Mobile Device Management (MDM) processes, including rollouts, updates, application configuration, and hardening.
Manage user access to internal systems, including onboarding and offboarding workflows and single sign-on (SSO) troubleshooting.
Provide hardware and peripheral support and maintenance, including office audio, visual, and conference room devices.
Assist with companywide technology projects and implementations, including design, deployment, and configuration of applications, hardware, and tools.
Assist with security tasks such as operating system and application patching, deploying security tooling and configurations, and audit assistance.
Create and maintain configuration, system, and operations documentation.
Maintain and help build automation scripts for MacBook deployments.
Perform other duties as assigned.