IT Security and Support Manager

SOUTHEASTERN CONTAINER INC•Candler, NC

1d•$106,800 - $160,200•Onsite

About The Position

Southeastern Container, Inc. is seeking an experienced IT Security & Support Manager to lead cybersecurity and end-user support across a multi-site manufacturing environment. This role is responsible for protecting enterprise systems, managing security operations, and ensuring reliable, high-quality IT service delivery. You will serve as a key liaison across IT, partnering with infrastructure, applications, and external vendors to maintain a secure and resilient environment.

Requirements

Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field required; advanced degree preferred.
7+ years of progressive experience in cybersecurity, infrastructure, or IT operations.
Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong knowledge of security frameworks (CIS Controls, NIST) and security operations practices.
Experience with security technologies (SIEM, EDR/XDR, IAM, vulnerability management).
Working knowledge of Microsoft 365, Azure, and cloud security principles.
Familiarity with ITIL service management and support operations.
Experience in manufacturing or multi-site environments preferred.
Exposure to ERP platforms (e.g., Dynamics 365) and secure system integration concepts.
Strong leadership, ability to communicate, and apply decision-making skills, including incident leadership under pressure.
Experience working with external vendors, MSPs, and cybersecurity partners.
Authorized to work in the United States.

Nice To Haves

Advanced degree preferred.

Responsibilities

Provide operational oversight of IT support functions and service management processes.
Develop, implement, and continuously improve SEC’s cybersecurity program aligned to CIS Controls and NIST frameworks.
Lead vulnerability management, threat monitoring, and incident response activities across the enterprise.
Serve as incident commander for cybersecurity events, ensuring timely containment, remediation, and documentation.
Manage and optimize security technologies, including SIEM, EDR/XDR, email security, and identity protection platforms.
Coordinate with external security partners, SOC providers, auditors, and insurance stakeholders.
Maintain and test incident response, disaster recovery, and business continuity plans.
Direct and manage user security awareness programs and training initiatives.
Lead and improve IT support operations, including Help Desk performance and service delivery.
Establish and maintain ITIL-aligned processes, including incident, request, and problem management.
Define and monitor service performance metrics, including SLAs, KPIs, and user satisfaction.
Drive continuous improvement of end-user experience and support efficiency.
Maintain working knowledge of enterprise systems, including networking, infrastructure, cloud platforms, and business applications.
Collaborate with IT Operations and Development teams to advise risk levels, ensure secure architecture and operational alignment.
Support secure design principles across manufacturing environments, including network segmentation and Purdue Model concepts.
Partner with ERP and enterprise system initiatives to ensure secure architecture, identity integration, and compliance alignment.
Lead and develop cybersecurity and support staff, fostering accountability and continuous improvement.
Acquire and manage the necessary resources, including leadership support, financial resources, and key security personnel, to support information technology (IT) security goals and objectives and reduce overall organizational risk.
Track audit findings and recommendations to ensure that appropriate mitigation actions are taken.