IT Security Coordinator

Hutchinson•Trenton, NJ

8d•Onsite

About The Position

The IT User Support role involves assisting end users with hardware and software, maintaining computer systems and networks for optimal performance, overseeing the ticketing system, providing initial support, and escalating tickets to second-level support. This role also supports the IT manager with daily tasks. The position has elevated exposure to compliance risks, requiring strict adherence to internal controls, ethical standards, and timely reporting of any suspected misconduct. Duties include applying compliance procedures, participating in mandatory ethics training, and ensuring due diligence in decision-making and interactions with third parties. This job description is not exhaustive and duties may change.

Requirements

Microsoft Windows Desktop Environment.
Microsoft Windows Server Environment.
Microsoft Office 365 Cloud Environment.
On-Prem/Azure Active Directory
Exchange Server
VoIP Phone Systems and SIP Trunks.
Excellent written and verbal communication skills.
Good interpersonal skills.
Attention to detail.
Good problem-solving skills.

Responsibilities

Follow all applicable environmental, health and safety rules and procedures and immediately report all dangerous situations, near-misses, and injuries.
Providing support to users and being the first point of contact for problem resolution.
Monitoring ticketing queue, support requests and documenting in system.
Assist the IT Manager
Troubleshooting hardware, software, and network issues.
Installing and configuring hardware and software components.
Repairing or replacing damaged computer hardware.
Establishing good relationships with all clients and colleagues.
Managing technical documentation.
Keeping accurate and detailed descriptions of services performed while on a service call.
Applying compliance procedures, participating in mandatory ethics training, and ensuring proper due diligence in decision-making and interactions with third parties.