CNB Bank, IT Seasonal Service Desk Analyst

CNB Financial Corporation • Clearfield, PA

1d • Onsite

About The Position

The IT Seasonal Service Desk Analyst will support the organization’s technology operations by assisting with hardware and software troubleshooting, user support, system maintenance, and documentation tasks. This role offers hands-on experience in areas such as workstation setup, network connectivity, application support, and ticket management while working closely with experienced IT professionals. The ideal candidate is a motivated problem solver with strong communication skills and a desire to learn in a fast paced technical environment.

Requirements

• Computer science, management of information systems, or related experience, along with customer service experience preferred.
• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and effectively.
• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Experience with workstations, printers, scanners, servers, network disk storage, routers/switches/WIFI, telephone systems, peripheral devices and various network connected devices.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in a standardized situation.

Nice To Haves

• Builds positive relationships with internal clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives.
• Demonstrate respect during all interactions, both internal and external.
• Work with vendors and internal staff to create the best possible experience for all.
• Follow all policies and procedures on inclusivity.
• Possess and display a positive approach to managing change, while demonstrating excellent communication skills through effective conversations and collaboration.
• Be the source of exceptional client and employee experience.
• Seek opportunities to support volunteerism in the local community’s awareness events, increase the bank’s outreach and foster new business.
• Lead by example and train the next generation.
• Be a shining example to others.
• Be the glue that binds the project members into one team.
• Strive to serve the community as much as possible.
• High focus on accuracy to details in collaboration with all levels of staff, management and vendors.
• Ensure complete and accurate information is included in all communications that are technical in nature including service desk incidents.
• Take ownership of your area and make it great.
• Research and explore new technologies.
• Always remain professional, even if no one is watching.

Responsibilities

• Provide Technical Support: Assist end users with basic hardware and software troubleshooting, including diagnosing issues and resolving service desk tickets.
• Support IT Projects: Participate in team initiatives such as system upgrades, network improvements, security enhancements, or technology rollouts.
• Monitor and Escalate Incidents: Observe system alerts, identify potential issues, and escalate complex problems to senior technicians as needed.
• Provide Onsite Technical Assistance: Help staff with technology during meetings, remote sessions, or equipment setups.
• Support Network Operations: Assist with basic network troubleshooting, cable management, and verifying connectivity across devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees