CNB Bank, IT Seasonal Service Desk Analyst

CNB Bank • Clearfield, PA

19h • Onsite

About The Position

The IT Seasonal Service Desk Analyst will support the organization’s technology operations by assisting with hardware and software troubleshooting, user support, system maintenance, and documentation tasks. This role offers hands-on experience in areas such as workstation setup, network connectivity, application support, and ticket management while working closely with experienced IT professionals. The ideal candidate is a motivated problem solver with strong communication skills and a desire to learn in a fast paced technical environment.

Requirements

• Computer science, management of information systems, or related experience, along with customer service experience preferred.
• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and effectively.
• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Experience with workstations, printers, scanners, servers, network disk storage, routers/switches/WIFI, telephone systems, peripheral devices and various network connected devices.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in a standardized situation.

Nice To Haves

• A background screening will be conducted.

Responsibilities

• Assist end users with basic hardware and software troubleshooting, including diagnosing issues and resolving service desk tickets.
• Participate in team initiatives such as system upgrades, network improvements, security enhancements, or technology rollouts.
• Observe system alerts, identify potential issues, and escalate complex problems to senior technicians as needed.
• Help staff with technology during meetings, remote sessions, or equipment setups.
• Assist with basic network troubleshooting, cable management, and verifying connectivity across devices.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees