IT Service Desk Analyst

West Coast Reduction Ltd. • Vancouver, BC

4d • $50,000 - $60,000 • Onsite

About The Position

The IT Technical and Application Support is responsible for providing first level technical support across all WCRL Divisions and affiliate companies for IT systems, and performing maintenance tasks on network connectivity, mobile devices, desktop and laptops PCs, software and applications. The daily responsibilities include problem solving of general issues submitted to the IT Help Desk for a variety of business applications, operating systems, workplace productivity tools, laptops, telecommunications, and network services.

Requirements

• Good communicator
• Excellent customer service skills and ability to multitask
• 2 years of experience in a technical support role or similar capacity with a focus on customer service
• Strong knowledge of various Windows computer hardware and software applications, including Microsoft Office, document management systems such as SharePoint, OneDrive, etc.
• Prior experience with helpdesk ticketing systems a requirement
• Ability to travel to other local sites in the Lower Mainland on an occasional basis

Responsibilities

• Provide timely technical support and troubleshooting guidance pertaining to operating systems, network connectivity, internet, and computer application issues
• Investigate and resolve problems related to technical assistance and support
• Support users through direct coaching or remote support, as required
• Assist in upgrading and testing of operating systems and software upgrades
• Installation and configuration of computer systems and software within established standards
• Perform preventative maintenance tasks by implementing fixes, patches and updates as needed
• Diagnose and solve hardware/software issues both in-person and remotely
• Creation of knowledge base documentation within the IT department
• Assistance with ad-hoc IT projects including implementation of new network systems, hardware upgrades, network upgrades and others
• Assist with occasional evening or weekend work and rotating on-call after-hours support
• Foster a positive team and company culture by ensuring treatment of others is respectful and aligned with company values
• Perform other duties as assigned by Manager or Supervisor

Benefits

• Continuous training and development available
• Full compensation package provided to full-time employees (including extended health benefits)
• Generous RRSP matching for employee contributions after 1 year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees