IT Service Desk Analyst (Onsite)
About The Position
Nightwing is seeking a self-starter with excellent communications skills to join our Information Technologies End User Services team. You will provide real-time customer service and assistance to Nightwing employees who contact us for a wide variety of problems and support requests. We are a collaborative environment with hands-on training and support from peers and management. The ideal candidate is flexible, enthusiastic, reliable, and an excellent communicator. No prior experience or technical expertise is required. We will hire a person that best demonstrates initiative and achievement in their employment and education history. You will provide direct technical support by referring to documentation and using the scientific method. You will get hands-on experience with the various systems and software we use. You will assist with desktop PC support, network switch configuration, asset inventory, procurement, documentation, and shipping, as well as participate in all relevant meetings. You will be expected to push yourself to learn every day and to embrace our culture of continuous improvement and learning. You will be expected to execute improvement projects that you select and present the results to coworkers and leadership.
Requirements
- Self-starter with excellent communications skills.
- Flexible, enthusiastic, reliable, and an excellent communicator.
- Demonstrate initiative and achievement in employment and education history.
- B.S. Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree.
Nice To Haves
- No prior experience or technical expertise is required.
Responsibilities
- Provide real-time customer service and assistance to Nightwing employees.
- Provide direct technical support by referring to documentation and using the scientific method.
- Assist with desktop PC support.
- Assist with network switch configuration.
- Assist with asset inventory.
- Assist with procurement.
- Assist with documentation.
- Assist with shipping.
- Participate in all relevant meetings.
- Execute improvement projects and present the results to coworkers and leadership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
