IT Scrum Master

BISSELL Homecare • Grand Rapids, MI

2d

About The Position

The Scrum Master is a servant leader responsible for facilitating Scrum adoption and ensuring effective execution of Agile projects within the IT Project Management Office (PMO). The role works closely with product owners, development teams, and stakeholders to foster a collaborative and productive environment that delivers high-quality software solutions.

Requirements

• Bachelor’s degree; an Engineering or IT-related field is preferred.
• At least 5 years of IT Project Management experience or experience in a related information technology field.
• At least 2 years of experience in Project Management or leading Scrum teams.
• Experience with Agile/Scrum tools such as Jira, Azure DevOps, Trello, or an equivalent tool.
• Good computer skills, including experience with tools such as MS Excel, Project, PowerPoint, and Miro.
• Ability to partner with cross-functional teams to deliver project goals.
• Strong leadership, interpersonal, conflict management, and communication skills.
• Ability to plan for multiple initiatives or projects and manage tasks needed to meet project needs within timelines and budget.
• Ability to manage project scope effectively and communicate with IT, business, and vendor partners.
• Global strategic thinking and implementation skills.
• Continuous improvement skills.
• Oral and written communication skills with impact.
• Ability to manage or contribute to multiple dynamic priorities.
• Professional expertise.
• Actively seek and share information.
• Interpersonal and collaborative skills.
• Initiative.

Nice To Haves

• PMP or CSM certification.
• In-depth understanding of the software development life cycle.
• Experience with Continuous Integration and Continuous Delivery (CI/CD) environments.
• Understanding of software development tools and processes such as version control, defect and issue trackers, build processes, and team collaboration tools.
• Experience working with dispersed teams and online communication tools such as Microsoft Teams and Zoom, or similar.
• Experience working with multiple development teams with varied personalities and communication styles.
• Experience managing deployment processes.
• Experience working in an Agile environment and within SAFe Agile release trains or a similar framework.

Responsibilities

• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives to support team collaboration and track progress.
• Coach and mentor team members in understanding and applying Scrum principles and practices.
• Identify and resolve obstacles that hinder team progress.
• Protect the development team from external distractions and pressures so they can focus on delivering value.
• Foster a collaborative and supportive team culture where members feel empowered to contribute and learn from each other.
• Communicate project progress, challenges, and risks to stakeholders and ensure alignment and buy-in.
• Facilitate process improvements and adaptations to improve team effectiveness and efficiency.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time