IT Salesforce Administrator

The J•Maryland Heights, MO

9d•Onsite

About The Position

The IT Salesforce Administrator will be responsible for working with end users of our multiple systems (the J Team!) to solve daily problems and streamline processes using data and technology. This position supports all departments at the J with an emphasis on the Development (Fundraising) Department.

Requirements

3-5 years experience in Salesforce strongly desired
Bachelor's degree in computer engineering, business administration or related field from an accredited college or university; or equivalent experience in corporate or organizational IT is required.
Proficiency in pulling lists and working with reports and dashboards required.
Analytic mindset.
Microsoft Office (Outlook, Excel, Word) proficiency required.
Ability to communicate complicated concepts clearly both verbally and in writing; ability to translate IT concepts for a non-IT audience.
Ability to work effectively with managers and system users to analyze and evaluate data and system/process issues and provide recommendations to J leadership and a demonstrated ability to implement desired recommendations.
Attention to detail required.
Growth mindset required; must be open to learning.
Must be able to handle multiple priorities and projects simultaneously.

Nice To Haves

Salesforce Administrator certification preferred.
Access proficiency a plus.
Conga experience a plus.

Responsibilities

Use NPSP (Nonprofit Success Pack) and work with Finance & Development teams to configure campaigns, opportunities, etc.
Create and run reports and lists out of our systems in support of departmental activities (ex: mailing lists, donation reports, monthly campaign reports, event sponsorship donations, pledge reminders, etc.).
Perform Salesforce manual loads to the system as needed.
Execute Salesforce system administration tasks, i.e., provisioning new users, setting up permissions, resetting passwords.
Work with document merge software (Conga) to generate acknowledgement letters for donors and transaction statements for J members.
Connect all J systems to optimize communication with donors, members and J audiences.
Create and enhance system test plans.
Test system as IT user for all system upgrades.
Document current Salesforce and Traction Rec set-up procedures to ensure consistency and continuity.
Develop and implement overall IT and software-specific orientation and training processes for new and existing employees.
Troubleshoot and root cause analysis for team members with all J systems.
Create and maintain Formstack for Salesforce (or similar) forms in response to changing agency needs.
Serve as third party software point of contact (Classy, Match 360, Upace, etc.)
Create new Salesforce solutions as needed for the agency.
Research new technology solutions to improve customer and user experiences.
Clean database as needed.
Other duties as assigned by supervisor.