IT SaaS Administrator

Apptronik•Austin, TX

9d•Onsite

About The Position

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond. We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better. JOB SUMMARY As Apptronik continues to scale its humanoid robotics platform, we are seeking a skilled and proactive SaaS Administrator to own and operate the growing portfolio of cloud-based tools that power our business. Reporting into IT / Business Operations, this individual will serve as the primary administrator for our core SaaS platforms — ensuring secure access, smooth integrations, and reliable day-to-day operations across the organization. This is a high-impact, cross-functional role with broad visibility into Finance, Sales, HR, and Engineering.

Requirements

3–4 years of hands-on SaaS administration experience in a corporate IT or business operations environment
Proficiency with Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including conditional access, identity governance, and license management
Strong working knowledge of Google Workspace administration
Experience administering Salesforce; Salesforce Administrator certification is a plus
Familiarity with Microsoft Dynamics 365 Business Central or a comparable ERP/financial system
Understanding of SSO, SCIM provisioning, MFA, and identity lifecycle management; Okta experience a plus
Ability to troubleshoot cross-platform issues and communicate technical concepts clearly to non-technical stakeholders
Experience with ticketing and ITSM systems (e.g., Jira, ServiceNow, or Zendesk)
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth environment
Excellent written and verbal communication skills
Collaborative, team-oriented working style with a strong attention to detail
Initiative and self-motivation — ability to work with limited supervision and drive projects to completion
3–4 years of relevant SaaS administration or IT operations experience required
Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience accepted

Nice To Haves

Microsoft certifications (MS-900, MS-102, SC-300) or equivalent
Experience with Power Automate, Power BI, or the broader Microsoft Power Platform
Familiarity with MDM solutions such as Intune or Jamf
Experience supporting a hardware, manufacturing, or robotics company
Exposure to SOC 2 or ISO 27001 audit processes
Relevant vendor certifications (Microsoft, Google, Salesforce) are a plus

Responsibilities

Administer Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including user lifecycle management, conditional access policies, MFA enforcement, license assignments, and directory synchronization
Manage Google Workspace administration: users, groups, organizational units, Drive sharing policies, and security settings; support employee onboarding and offboarding workflows
Maintain Salesforce user accounts, roles, profiles, and permission sets; support configuration changes, data integrity efforts, and basic workflow/automation needs in coordination with business stakeholders
Administer Microsoft Dynamics 365 Business Central, managing user access, integrations, and system configurations in close partnership with the Finance and Operations teams
Own administration of additional SaaS tools across the portfolio (e.g., Slack, Okta, Zoom, Atlassian Suite, DocuSign, or similar), including provisioning, license optimization, and day-to-day support
Enforce least-privilege access principles, conduct periodic access reviews, and support audit and compliance activities (e.g., SOC 2) across all administered platforms
Identify and implement automation and integration opportunities using tools such as Power Automate, Zapier, or native API connectors to reduce manual work and improve cross-platform data flows
Maintain accurate and up-to-date documentation for all administered systems; provide end-user training and handle escalations from the helpdesk
Track SaaS contracts, license utilization, and renewal timelines; make data-driven recommendations to optimize spend and right-size licensing across the portfolio
Foster a positive culture and advocate for continuously improving the employee technology experience