IT&S Technician

Lifepoint Health • Pasco, WA

2d • $21 - $31

About The Position

The IT&S Technician provides first-level technical support to internal customers across the facility and serves as the primary contact for hardware, software, and network service requests. The role manages incidents from intake through resolution or escalation, supporting clinical and operational workflows in accordance with enterprise standards and regulatory requirements. The technician collaborates with the ITS Leader, cross-functional support staff, and, as applicable, enterprise service desk resources.

The position provides support through phone, email, walk-up, ITSM tickets, on-site deskside service, and remote or phone-based channels. It includes troubleshooting and resolving user issues, managing devices and inventory, documenting incidents, supporting infrastructure projects and enterprise IT initiatives, and following change-management, incident-management, and information-security processes. The role also maintains compliance with requirements such as HIPAA and HITECH when handling protected health information and technology systems.

Requirements

• High school diploma or equivalent required.
• Familiarity with enterprise ITSM platforms, Active Directory, and desktop operating systems.
• Strong customer service orientation and effective verbal and written communication skills.
• Ability to diagnose and resolve hardware, software, and network connectivity issues.
• Working knowledge of Windows desktop and laptop operating systems and Microsoft Office.
• Ability to prioritize and manage multiple concurrent support requests in a fast-paced environment.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Nice To Haves

• Associate's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+ or equivalent industry certification.
• 1–2 years of experience in an IT support, help desk, or desktop support environment.
• Healthcare IT experience.

Responsibilities

• Serve as the first point of contact for IT support requests received by phone, email, walk-up, and the enterprise ITSM ticketing system.
• Diagnose and troubleshoot hardware, software, network connectivity, peripheral, and business or clinical application issues.
• Resolve first-level incidents and service requests according to established service level agreements, and escalate complex issues with thorough documentation.
• Provide on-site deskside support and remote or phone-based support to facility staff.
• Assist users with account access, password resets, and user provisioning in accordance with enterprise security policies.
• Provide basic end-user training on applications, equipment, and standard workflows.
• Install, configure, test, and maintain desktop and laptop computers, printers, mobile devices, and peripheral equipment.
• Perform minor hardware repairs, component replacements, and preventive maintenance.
• Maintain accurate hardware and software inventory records and ensure devices meet enterprise security, configuration, and patching standards.
• Document incidents, service requests, and resolutions in the enterprise ITSM platform.
• Track recurring issues and communicate patterns to the ITS Leader; identify or propose process improvements and contribute to knowledge base articles or standard operating procedures as appropriate.
• Support infrastructure projects, including workstation deployments, office moves, and equipment refreshes; assist with network infrastructure tasks as directed.
• Participate in facility-level enterprise IT initiatives, including system upgrades, security remediation, and technology refresh cycles.
• Maintain regulatory compliance, including HIPAA and HITECH requirements for protected health information, and follow enterprise change-management, incident-management, and information-security processes.
• Perform other duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED