IT&S Technician

Lifepoint Health • Pasco, WA

1d

About The Position

The IT&S Technician provides first-level technical support to internal customers across the facility and serves as the primary contact for hardware, software, and network service requests. The role manages incidents from intake through resolution or escalation, supporting clinical and operational workflows. The technician works with the ITS Leader, cross-functional support staff, and, as applicable, enterprise service desk resources to provide reliable technology services in accordance with enterprise standards and regulatory requirements.

Support is delivered on-site and remotely through phone, email, walk-up interactions, and the enterprise ITSM ticketing system. The technician troubleshoots and resolves common end-user issues, handles requests related to accounts and access, supports business and clinical applications, and provides basic user training. The role also installs, configures, tests, maintains, and inventories end-user devices and peripherals, documenting work and ensuring equipment meets security and configuration standards.

The technician may assist with facility-level infrastructure projects and enterprise IT initiatives, including workstation deployments, office moves, equipment refreshes, system upgrades, and security remediation. The position follows enterprise change, incident, and information security processes and protects health information in compliance with applicable requirements such as HIPAA and HITECH. Schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The stated wage range is $21.48–$30.51 per hour.

Requirements

• High school diploma or equivalent required.
• Strong customer service orientation and effective verbal and written communication skills.
• Ability to diagnose and resolve hardware, software, and network connectivity issues.
• Working knowledge of Windows desktop and laptop operating systems and Microsoft Office.
• Ability to prioritize and manage multiple concurrent support requests in a fast-paced environment.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Nice To Haves

• Associate's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+ or equivalent industry certification.
• 1–2 years of experience in an IT support, help desk, or desktop support environment.
• Healthcare IT experience.
• Familiarity with enterprise ITSM platforms and Active Directory.

Responsibilities

• Serve as the first point of contact for IT support requests received by phone, email, walk-up, and the enterprise ITSM ticketing system.
• Perform initial diagnosis and troubleshooting of hardware, software, network connectivity, and peripheral issues.
• Resolve first-level incidents and service requests within established service level agreements, escalating complex issues with thorough documentation.
• Provide on-site deskside support and remote or phone-based support to facility staff.
• Provide first-level support for business and clinical applications, including ticket triage, basic troubleshooting, and escalation.
• Assist end users with account access, password resets, and user provisioning in accordance with enterprise security policies.
• Provide basic end-user training on applications, equipment, and standard workflows as needed.
• Install, configure, test, and maintain desktop and laptop computers, printers, mobile devices, and peripheral equipment.
• Perform minor hardware repairs, component replacements, and preventive maintenance.
• Maintain accurate hardware and software inventory records.
• Ensure workstations and devices comply with enterprise security, configuration, and patching standards.
• Document incidents, service requests, and resolutions accurately in the enterprise ITSM platform.
• Track recurring issues and communicate patterns to the ITS Leader; identify and propose process improvements and contribute to knowledge base articles or standard operating procedures as applicable.
• Support infrastructure projects as directed, including workstation deployments, office moves, equipment refreshes, and, as directed, network infrastructure tasks.
• Participate in facility-level enterprise IT initiatives, including system upgrades, security remediation, and technology refresh cycles.
• Maintain compliance with regulatory requirements, including HIPAA and HITECH, when handling protected health information and technology systems.
• Follow enterprise change management, incident management, and information security processes, and perform other duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED