IT Regional Service Technician

The 20•Bozeman, MT

About The Position

The 20 LLC is a managed service provider delivering IT services to businesses across industries including legal, financial, and healthcare. The IT Regional Service Technician provides hands-on technical support for clients, combining bench technician work with support for a modern computing environment. The technician diagnoses and resolves issues involving workstations, hardware, software, networks, and related systems, both remotely and at client sites. The service area is Bozeman, Montana, with occasional travel to Big Sky, Livingston, and Three Forks. The role includes onsite visits to local client premises and involves documenting service interactions, following established procedures, and helping maintain clients’ technology systems.

Requirements

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS installation, recovery, setup, and updates, and major software suites such as Microsoft Office.
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications such as Exchange and MS Server.
Troubleshooting skills across operating system, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid driver's license.

Nice To Haves

A+, Net+, and Sec+ certifications, or equivalent experience.
Experience with all modern operating systems.
Deep understanding of business networking.
Deep understanding of Active Directory, Group Policy, and file sharing.
General understanding of technology used by small- to medium-sized businesses.
Virtualization experience.

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support onsite and remotely using connection software, and document and follow up on every interaction.
Prioritize and resolve tickets by following established SOPs and knowledge base articles while meeting or exceeding KPI goals.
Troubleshoot advanced desktop issues, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Repair, maintain, and secure hardware through cleaning, component replacement, and in-depth diagnostics.
Perform physical networking tasks, including running network cables, installing patch panels, and setting up racks and enclosures.
Install, reinstall, repair, and configure operating systems, antivirus and security tools, and office productivity software.
Back up data and perform system restores as needed.
Test solutions, document work, and provide recommendations for ongoing system health.