IT Regional Service Technician

The 20 • Ardmore, OK

7d

About The Position

The IT Regional Service Technician provides hands-on technical support for clients in Ardmore, Comanche, Wynnewood, and Tishomingo, Oklahoma, traveling to local client premises and also assisting remotely. The role combines bench technician duties with support across a modern computing environment, serving as a point of contact for diagnosing and resolving issues involving workstations, hardware, software, networks, and related technology.

The technician supports organizations across varied industries by providing responsive, documented service and maintaining client systems. Work includes troubleshooting, hardware repair and maintenance, software installation and configuration, data backup and restoration, and physical networking tasks. The work environment is an open office with steady conversation and interruptions; the role is not substantially exposed to adverse environmental conditions.

Requirements

• Practical experience with hardware assembly, disassembly, maintenance, and repair.
• Strong knowledge of Windows operating systems, including installation, recovery, setup, and updates.
• Knowledge of major software suites such as Microsoft Office.
• Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
• Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications such as Exchange and MS Server.
• Troubleshooting skills across operating systems, hardware, and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid driver's license.

Nice To Haves

• A+, Net+, and Sec+ certifications, or equivalent experience.
• Experience with all modern operating systems.
• Deep understanding of business networking.
• Deep understanding of Active Directory, Group Policy, and file sharing.
• General understanding of technology related to small- and medium-sized businesses.
• Virtualization experience.

Responsibilities

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
• Provide onsite and remote customer support using connection software, documenting and following up on every interaction.
• Prioritize and resolve tickets according to established SOPs and knowledge-base articles, meeting or exceeding KPI goals.
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
• Perform hardware repair, maintenance, and security tasks, including cleaning, component replacement, and diagnostics.
• Perform physical networking tasks such as running network cables, installing patch panels, and setting up racks or enclosures.
• Install, reinstall, repair, and configure operating systems, antivirus and security tools, and office productivity software.
• Back up data and perform system restores as needed.
• Test solutions, document completed work, and recommend actions to support ongoing system health.

Benefits

• Medical, dental, vision, and supplemental coverage, plus HSA/FSA options.
• 401(k) participation with up to a 4% contribution match.
• Certification reimbursement.
• Opportunities for advancement within a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed