IT Quality Assurance Analyst
ABM•Columbia, MO
About The Position
The Quality Assurance Analyst supports quality assurance, operational compliance, and technology-driven process improvements within facility management operations.
Requirements
- Bachelor’s degree in Facilities Management, Information Systems, Information Technology, Business Administration, or a related field.
- 1–3 years of experience in Facility Operations, Quality Assurance, Operations Support, IT Support, or Systems Coordination.
Nice To Haves
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook,poweBI).
- Knowledge of data analysis and QA methodologies.
- Familiarity with cloud-based systems and reporting tools like Power BI or Tableau.
- Strong analytical and communication skills.
- Experience with enterprise applications, reporting systems, or operational software platforms preferred.
Responsibilities
- Perform quality assurance checks on operational workflows, facility management processes, and digital systems.
- Monitor and validate data across platforms such as SWOPS, ePay, payroll systems, and facility management applications.
- Analyze system logs, operational reports, and incident records to identify process gaps and recurring issues.
- Develop and maintain Excel-based reports, dashboards, pivot tables, and VLOOKUP/XLOOKUP reports.
- Assist with automation initiatives for reporting, data validation, inspections, and operational monitoring.
- Ensure compliance with company quality standards and client requirements.
- Coordinate with teams and supervisors to verify service quality and accuracy.
- Generate periodic quality reports and present findings to management.
- Support onboarding, access management, and system coordination activities.
Benefits
- ABM offers a comprehensive benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
