IT Quality Analyst

First American•Usa, CA

About The Position

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Do you have a passion for quality and precision? As an IT Quality Analyst, you’ll play a critical role in ensuring our software solutions meet the highest standards and deliver exceptional user experiences. You’ll collaborate with developers, business units, and stakeholders to test, validate, and improve applications that power our organization. If you thrive on problem-solving and driving excellence, this is your opportunity to make an impact.

Requirements

Bachelor’s degree in IT, Business, or equivalent experience.
2–5 years of IT QA experience, including automated testing with third-party tools.
Experience in agile/scrum methodologies.
Strong proficiency in PC Windows and mainframe CICS environments.
Solid understanding of IT concepts, applications, and QA methodologies.
Knowledge of testing approaches such as black box, white box, smoke, and unit testing.
Ability to measure test effectiveness, track progress, and report results transparently.
Experience with Jira and Confluence for test management and collaboration.
Exceptional communication and interpersonal skills.
Capacity to learn quickly and adapt to new testing methodologies.
Expertise in business processes and commitment to end-user perspective.

Nice To Haves

Experience with Leapworks or other test automation preferred but not required.

Responsibilities

Test software thoroughly to ensure flawless operation and compliance with standards.
Develop and execute automated and manual test scripts for new and modified applications.
Review program documentation, diagrams, and flowcharts to confirm functionality and adherence to guidelines.
Participate in agile ceremonies where applicable.
Partner with programmers and business units to create and validate test plans.
Analyze workflows and recommend quality improvements for future configurations.
Write and maintain documentation for testing procedures and results.
Report progress on problem resolution and suggest process enhancements.
Perform duties outside normal work hours when business needs arise.