IT Project Manager - Service Now

Resolve Tech Solutions

About The Position

The IT Project Manager will lead end-to-end delivery of ServiceNow module implementation and enhancement projects, from initiation and requirements gathering through deployment, transition to operations, and post-implementation support. The role covers planning, scheduling, requirements coordination, stakeholder management, risk and issue tracking, implementation oversight, testing, deployment, and operational handover. The project manager will coordinate business stakeholders, technical teams, ServiceNow developers, platform architects, infrastructure teams, cybersecurity teams, and third-party vendors to deliver projects within agreed scope, timelines, and budget. Project areas include business continuity, ERP resiliency, disaster recovery, ServiceNow AI Control Tower or related AI governance capabilities, and vulnerability management. The role also requires clear project reporting, governance, documentation, change management, release readiness, and proactive management of risks, dependencies, and blockers.

Requirements

5–10 years of experience managing IT projects.
Hands-on exposure to ServiceNow module implementations.
Ability to manage end-to-end project delivery, including planning, scheduling, requirements coordination, stakeholder management, risk and issue tracking, implementation oversight, testing, deployment, and post-implementation support.
Ability to work closely with business stakeholders, technical teams, ServiceNow developers, platform architects, and cybersecurity teams.
Experience coordinating implementation activities across business continuity and disaster recovery, AI Control Tower, and vulnerability management initiatives.

Nice To Haves

ServiceNow experience with relevant continuity, resilience, risk, or recovery workflows.
Exposure to ERP platforms, enterprise application resiliency, cloud infrastructure, cybersecurity, or enterprise risk and compliance.
Familiarity with Agile, Waterfall, or hybrid project delivery methodologies.
PMP, Certified ScrumMaster (CSM), or equivalent project management certification.
ServiceNow certification or implementation training.
Experience working in enterprise IT environments with formal change management, release management, and governance processes.

Responsibilities

Manage end-to-end delivery of ServiceNow module implementation and enhancement projects, from initiation and requirements gathering through deployment and transition to operations.
Develop project plans, schedules, milestones, resource plans, status reports, RAID logs, and implementation roadmaps.
Coordinate business stakeholders, ServiceNow developers, architects, infrastructure teams, cybersecurity teams, and third-party vendors.
Track project scope, schedule, budget, dependencies, risks, issues, and change requests.
Facilitate project governance meetings, stakeholder reviews, status updates, and steering committee discussions.
Coordinate requirements workshops, solution design reviews, configuration and development activities, system integration testing, user acceptance testing, and production deployment.
Ensure appropriate documentation, approvals, change management, release readiness, and operational handover.
Monitor project progress, proactively escalate delivery risks, and drive resolution of blockers and dependencies.
Ensure implementation deliverables meet business requirements, security standards, and organizational governance expectations.
Manage projects involving business continuity planning, ERP resiliency, disaster recovery, and application recovery readiness.
Coordinate application owners, ERP teams, infrastructure, cloud, database, and business continuity stakeholders.
Track recovery requirements, disaster recovery plans, testing schedules, recovery objectives, dependencies, and remediation actions.
Coordinate disaster recovery exercises, failover and failback activities, validation, and reporting, as applicable.
Manage implementation of the ServiceNow AI Control Tower module or related AI governance capabilities.
Coordinate AI Control Tower requirements, platform configuration, integrations, testing, and deployment with business and technical teams.
Track AI use cases, governance requirements, risk and compliance controls, ownership, approvals, and reporting, as applicable to the solution scope.
Facilitate stakeholder alignment across AI, data, security, risk, compliance, and platform teams.
Manage vulnerability management implementation or enhancement initiatives, including workflow integration, remediation tracking, and reporting.
Coordinate cybersecurity, infrastructure, application, cloud, and vulnerability remediation teams.
Track vulnerability findings, remediation owners, severity, due dates, service-level agreements, exceptions, and closure status.
Coordinate integration or workflow requirements between ServiceNow and vulnerability scanning or security tools, where applicable.
Monitor remediation progress, resolve dependencies, escalate overdue actions, and support compliance reporting.
Deliver implementation milestones within agreed scope, schedule, and budget; maintain visibility into risks, dependencies, issues, and remediation actions; and ensure testing, deployment, stakeholder acceptance, and operational handover.
Provide accurate and timely project reporting and proactively drive issue resolution.