IT Project Manager

Mid Oregon Credit Union•Bend, OR

5d•Onsite

About The Position

The IT Project Manager is responsible for leading the discovery, prioritization, planning, governance, and delivery of technology-enabled business solutions that improve operational efficiency, employee experience, and organizational effectiveness. This role serves as the primary liaison between business stakeholders and technical resources, ensuring initiatives are aligned with strategic priorities, delivered on schedule, and produce measurable business outcomes. The IT Project Manager brings structure to complex and ambiguous problems, facilitates stakeholder alignment, develops actionable roadmaps, and drives execution across a portfolio of technology and process improvement initiatives. This position will help establish the operating rhythm for a newly formed team focused on delivering applications and process improvements for the organization. The successful candidate will play a key role in identifying opportunities, aligning stakeholders, and guiding solutions from concept through deployment.

Requirements

3–5 years of project management, program management, technical delivery, or business transformation experience required
Experience leading initiatives involving both technical and business stakeholders
Demonstrated ability to lead cross-functional technology initiatives involving technical and business stakeholders
Strong facilitation, discovery, and stakeholder management skills
Ability to bring structure to ambiguous business problems
Experience prioritizing competing initiatives and managing delivery roadmaps
Strong written and verbal communication skills
Effective risk, issue, dependency, and decision management skills
Ability to influence without direct authority
Strong organizational and time management skills
Speaking on the telephone approximately 10% percent of workday.
Continuous sitting, standing, talking, and listening for extended periods of time, use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers, clarity of vision at 20 inches or less for processing of member transactions and computer usage, and memory demands in recalling Credit Union policies, services, and state and federal regulations.
Occasional lifting up to 35 pounds to move supplies or office equipment, bending, squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to reach supplies overhead.
Able to push with dolly up to 250 pounds.

Nice To Haves

Experience facilitating requirements discovery, prioritization, and roadmap development preferred
Experience with Azure DevOps, Planner, Jira, or similar tools
Experience facilitating Agile or iterative delivery teams
Experience building and maintaining project or product roadmaps
Experience leading business process improvement initiatives
Experience working with software development, cloud, or technology teams
Familiarity with Azure DevOps, Microsoft Planner, Jira, or similar tools
Experience supporting digital transformation, workflow automation, or application delivery initiatives
May need to shovel snow occasionally outside the office to clear sidewalks, etc.

Responsibilities

Leading the discovery, prioritization, planning, governance, and delivery of technology-enabled business solutions.
Serving as the primary liaison between business stakeholders and technical resources.
Ensuring initiatives are aligned with strategic priorities, delivered on schedule, and produce measurable business outcomes.
Bringing structure to complex and ambiguous problems.
Facilitating stakeholder alignment.
Developing actionable roadmaps.
Driving execution across a portfolio of technology and process improvement initiatives.
Establishing the operating rhythm for a newly formed team focused on delivering applications and process improvements.
Identifying opportunities, aligning stakeholders, and guiding solutions from concept through deployment.
Building relationships with key stakeholders across Operations, Contact Center, and IT.
Learning existing business processes, organizational priorities, and technology initiatives.
Establishing a discovery framework, stakeholder engagement plan, and delivery cadence.
Developing an initial inventory of improvement opportunities and business needs.
Leading discovery sessions to identify high-value opportunities for process improvement and technology solutions.
Building and maintaining a prioritized initiative backlog and roadmap.
Facilitating stakeholder alignment around priorities, scope, and business outcomes.
Establishing governance processes for intake, prioritization, risk management, and status reporting.
Transitioning the team from discovery into delivery planning and execution.
Defining success metrics and implementation plans for priority initiatives.
Launching or beginning implementation of the first approved solution or process improvement.
Delivering clear executive-level visibility into progress, risks, dependencies, and expected business value.