IT Project Manager

Spring Education Group•Campbell, CA

3d•$110,000 - $135,000

About The Position

Spring Education Group is seeking an IT Project Manager to lead technology projects from planning through go-live and handoff to IT operations. The role manages scope, schedules, budgets, risks, resources, and stakeholder communication for acquisition integrations, data migrations, platform rollouts, and infrastructure upgrades across the organization’s schools and brands. The project manager works with IT operations, shared services, academic and school leadership, and external vendors to deliver reliable systems supporting students, families, and employees. The role adapts project management methods to each initiative, incorporates privacy and security requirements into plans, and prepares school and business teams for changes. The position oversees projects across portfolio coordination, acquisition integration and data migration, technology platforms and infrastructure, compliance and change governance, stakeholder and vendor management, and service desk readiness and improvement. It also coordinates travel, which is expected to be infrequent and may reach 10%, and occasional evening or weekend work for emergencies, system cutovers, and maintenance windows. The role requires frequent walking, standing, sitting, squatting, stooping, reaching, kneeling, rising from the floor, twisting, listening, reading, writing, and speaking English. It often requires carrying, lifting, repetitive or fine hand movements, and occasionally pushing, pulling, or bending. Regular hearing and clear vision, with or without correction, are also required. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience.
At least five years of experience managing IT projects, including multiple projects running concurrently.
Hands-on experience with more than one project management methodology, such as Agile/Scrum, Waterfall, Kanban, or hybrid approaches, and sound judgment about when to use each.
Demonstrated delivery of at least one large data migration or system cutover.
Working knowledge of Google Workspace and Microsoft 365 administration concepts, licensing, and migration paths.
Solid understanding of network infrastructure fundamentals, including LAN/WAN, Wi-Fi, firewalls, VPNs, and ISP circuits.
Experience with project tracking tools such as Smartsheet, Jira, Microsoft Project, Asana, or ServiceNow SPM.
Strong written and verbal communication skills, including reporting project status and risks to senior leadership.
At least two years working in or closely with an IT service desk, with a working understanding of incident, request, problem, and change management.
Ability to manage vendors, contracts, and budgets.

Nice To Haves

Experience delivering projects under privacy, security, accessibility, or regulatory frameworks, including FERPA, COPPA, state student data privacy laws such as SOPIPA, CCPA/CPRA, GDPR where relevant, PCI DSS, SOC 2, NIST CSF, CIS Controls, ISO 27001, ADA, or WCAG 2.1 AA.
Experience gathering audit evidence, supporting internal and external audits, and addressing audit findings.
IT integration experience for mergers and acquisitions, ideally in organizations operating across multiple sites or brands.
ServiceNow ITSM experience, including leading platform implementation projects.
Tenant-to-tenant migrations in Google Workspace or Microsoft 365, or migrations between the two platforms.
Identity and access project experience involving Microsoft Entra ID/Azure AD, Okta, Google identity, or SSO.
Experience in K–12, higher education, or other organizations with multiple campuses.
Certifications such as PMP, PgMP, PMI-ACP, CSM/PSM, PRINCE2, or ITIL 4 Foundation.

Responsibilities

Lead IT projects from initiation through completion, defining scope, developing schedules and budgets, coordinating resources, and tracking milestones.
Select and adapt Agile, Scrum, Waterfall, Kanban, PRINCE2, or hybrid delivery methods to fit project and team needs.
Maintain project plans, status reports, decision records, and RAID logs documenting risks, assumptions, issues, and dependencies.
Manage multiple concurrent projects and help IT leadership prioritize the project portfolio.
Lead the IT workstream for acquisitions and divestitures, from due diligence and Day 1 readiness through full integration.
Assess acquired schools’ systems, contracts, and security posture, and develop integration roadmaps.
Coordinate identity, email, device, network, and application cutovers while minimizing disruption to students, families, and employees.
Oversee data mapping, cleansing, validation, test loads, and migration cutovers; establish reconciliation and sign-off criteria with data owners and maintain rollback plans.
Protect sensitive student, employee, and financial data throughout migrations.
Manage Google Workspace and Microsoft 365 projects, including tenant consolidations, migrations, licensing changes, and service rollouts.
Lead ServiceNow projects involving modules, workflows, service catalogs, and integrations in partnership with the platform team.
Coordinate site build-outs, WAN/LAN upgrades, Wi-Fi improvements, firewall changes, and circuit transitions.
Build regulatory, privacy, and security requirements into project plans and partner with security and compliance teams on risk assessments, vendor reviews, and audit evidence.
Follow change management processes and complete required documentation before go-live.
Serve as the primary project contact for sponsors, school leaders, and business teams, clearly communicating progress, risks, and decisions.
Manage vendors and implementation partners against statements of work, schedules, and budgets.
Coordinate communications and training so end users are prepared for new systems and processes.
Partner with the service desk to prepare for launches, including ticket categories, routing, SLAs, knowledge articles, and staffing.
Use incident, request, and problem trends to identify and scope improvement projects.
Lead service desk improvements such as self-service portals, catalog redesigns, automation, and ITIL-aligned processes.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid holidays
Sick days
401(k) plan with company match
Tuition discounts for children
Professional development
Education reimbursement and partnerships
Employee referral bonus
Remote work flexibility, with an office option for candidates who prefer a hybrid setting