IT Project Manager II

Endeavor Health•Skokie, IL

14d•Hybrid

About The Position

The IT Project Manager II leads and oversees one or more projects, ensuring delivery within scope, quality, time, and cost constraints. The role establishes collaborative partnerships and applies consistent project management practices across the full project lifecycle, from initiation and planning through execution, monitoring, control, and closeout. This is the second tier in a three-level Project Manager ladder. Projects are typically medium to large, complex, or enterprise-wide, and are managed with limited oversight. The role may also manage a program of related projects and support planning, communication, governance, and performance reporting. The position leads healthcare IT infrastructure and technology projects, such as device refreshes, server and network upgrades, cybersecurity remediation, voice and telecommunications implementations, third-party system integrations, and clinical device deployments. It primarily supports infrastructure, operational, and keep-the-lights-on (KTLO) initiatives that enable secure, stable, and efficient healthcare operations. The Project Manager is expected to stay current on solutions and technologies and advocate for industry best practices. This is a full-time hybrid position based in Warrenville, Skokie, or Arlington Heights, Illinois. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with local travel to other corporate sites and hospitals as needed. The hourly pay range is $42.47 to $65.83; the rate offered depends on factors including expertise and years of experience.

Requirements

Bachelor’s degree in a relevant field.
Three or more years of project management experience.
Healthcare operations experience.
Experience with waterfall or agile project management methodologies.
Exposure to technology and infrastructure project management.
Excellent verbal, written, and presentation communication skills.
Strong multitasking, troubleshooting, and facilitation skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Project.
Ability to work autonomously with appropriate direction in an ambiguous and changing environment.
Ability to manage multiple parallel assignments, prioritize work, operate under tight deadlines, and solve problems.
Strong attention to detail and organizational, prioritization, and planning skills.
Broad-based knowledge of integrated healthcare systems, technologies, and platforms, including servers, networks, and telecommunications.
Experience managing projects involving business-to-system and/or system-to-system integration.
Ability to translate business needs into technical specifications.
Very high analytical ability.
Expertise in setting and managing customer expectations.

Nice To Haves

Certified Professional in Healthcare Information and Management Systems (CPHIMS) certification.
Project Management Professional (PMP) certification.
ITIL certification(s).
Certified ScrumMaster (CSM) certification.
Lean or Six Sigma certification or training.
Experience with Epic applications.
Experience with compliance or regulatory governance programs.

Responsibilities

Assist in evaluating, selecting, and implementing equipment and software applications, and support related security, contracting, and capital discussions when required.
Manage all aspects of projects across the project lifecycle in support of organizational strategic objectives and ongoing operations.
Develop project tasks, milestones, and deliverables using standard tools to support timely completion.
Facilitate discussions to redesign or standardize workflows and operational processes, and work with project teams to update departmental policies and procedures.
Collaborate with leadership to define and document project objectives, scope, timeline, approach, resource requirements, budget, and stakeholders.
For programs or portfolios, facilitate governance meetings to gather status and support project and resource prioritization and alignment.
Compile and summarize details and report key metrics to senior leadership.
Define team member roles and responsibilities and, when applicable, manage external consultants and vendor resources.
Organize and conduct regular meetings with project teams and stakeholders.
Monitor and communicate progress through routine status reports to all levels of the organization.
Maintain complete, current, and appropriately stored project documentation.
Identify risks, develop mitigation plans, and escalate as necessary; follow change control procedures and manage issue tracking, assignment, and closeout.
Adapt to changing priorities, demands, and timelines; respond promptly and efficiently to project adjustments while applying analytical and problem-solving skills.
Assist in developing communication strategies, training strategies, and organizational change management plans.
Work with leadership to prepare for transition of implemented systems to day-to-day support and develop go-live plans.
Identify project success metrics and document and agree on deliverable acceptance criteria.
Prepare and present post-project reviews.
Lead, direct, and motivate teams, including through influence when not the subject matter expert; support team building, recognition, and celebration.
Promote a creative environment and act as a change agent.
Pursue self-development by sharing information, receiving and responding to performance feedback, and seeking guidance from other project managers.
May mentor or train others in project management and assist with onboarding new project managers.
Perform other duties as assigned.