IT Project Manager - Healthcare

Proven Business Systems LLC•Tinley Park, IL

5d•$80,000 - $90,000•Hybrid

About The Position

The Healthcare IT Project Manager is a highly customer-facing role dedicated exclusively to the RTS/healthcare project portfolio. The position plans, coordinates, and governs healthcare IT projects from approved scope through acceptance and closeout, with responsibility for schedule, budget, resource coordination, risk, change control, reporting, and customer project communication. Projects may include Microsoft 365, Cisco Meraki and basic networking, infrastructure refreshes, security initiatives, business applications, new-site openings, relocations, onboarding, and multi-location deployments supporting healthcare organizations and Ambulatory Surgical Centers (ASCs). Reporting to the Lead Project Manager, this net-new role has no direct reports but leads matrixed project teams and coordinates closely with the Technical Account Manager, Technical Engineer, Project Engineer, Support, Security, vendors, and client stakeholders. The Project Manager owns project governance and delivery coordination; technical solution design and execution remain with the assigned technical resources, while account strategy, roadmaps, budgets, and the broader client relationship remain with the Technical Account Manager.

Requirements

Bachelor's degree in Business, Information Technology, Healthcare Administration, Project Management, or a related field preferred; equivalent relevant experience and professional certifications may substitute.
3-5 years of progressive IT project-management or project-coordination experience, preferably within a managed services, professional services, healthcare, or other regulated environment.
Demonstrated ability to manage multiple concurrent infrastructure, cloud, network, security, business-application, new-site, relocation, onboarding, or multi-location projects from approved scope through closeout.
Strong customer-facing communication and facilitation skills, including the ability to lead project meetings, present status and tradeoffs, manage difficult conversations, document decisions, and maintain credibility with technical and non-technical stakeholders.
Working knowledge of project scope, scheduling, resource planning, budget and forecast management, risk and issue management, change control, acceptance, closeout, and operational handoff.
Sufficient technical literacy to understand common Microsoft 365, Cisco Meraki, networking, endpoint, server, security, and vendor-application dependencies, while relying on assigned technical owners for architecture, validation, and execution.
Experience maintaining reliable project data and reporting in a PSA, project-management, or portfolio-management platform; familiarity with ConnectWise Manage or a comparable PSA and Microsoft 365 tools is preferred.
Working awareness of HIPAA, PHI/ePHI, confidentiality, security, clinical operations, and change-window considerations affecting healthcare IT delivery.
Strong organizational judgment, attention to detail, follow-through, financial discipline, and the ability to prioritize competing commitments in a fast-paced, high-touch service environment.
Ability to travel to assigned client or company locations and support planned after-hours project activity, such as cutovers or maintenance windows, when required. This is not a general support on-call role.
Proven IT-required HIPAA privacy, security, breach-notification, and security-awareness training must be completed within required timeframes and maintained thereafter.

Nice To Haves

Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)
ITIL Foundation (current version)
Certified Associate in Healthcare Information and Management Systems (CAHIMS) or comparable healthcare IT training
PMI Agile Certified Practitioner (PMI-ACP), Certified ScrumMaster (CSM), Professional Scrum Master I (PSM I), or Lean Six Sigma training when relevant to the project portfolio
Equivalent current certifications and demonstrated experience will be considered.

Responsibilities

Accept approved projects into delivery and verify that the SOW, assumptions, exclusions, acceptance criteria, stakeholders, client responsibilities, required access, equipment and licensing, vendor dependencies, resource needs, change windows, and known risks are complete before committing a schedule. Return incomplete handoffs for clarification or approval.
Develop and maintain practical project plans, milestones, work breakdowns, dependencies, resource schedules, communications, and target dates. Coordinate with resource managers to secure appropriate technical capacity and protect committed engineering time.
Maintain the approved scope baseline, document requested changes, assess schedule, budget, resource, and risk impacts with the appropriate technical and business owners, and obtain approval before out-of-scope work proceeds.
Track labor, expenses, commitments, cost-to-complete, forecast, and variance against the approved project budget; identify overrun risk early and coordinate corrective decisions with project stakeholders and leadership.
Maintain current risk, issue, action, dependency, and decision records with accountable owners and due dates; resolve routine blockers and escalate material or aging concerns with clear impacts and recommended options.
Lead project kickoffs, recurring status meetings, milestone reviews, and closeout discussions. Provide timely, candid, and decision-oriented updates; document commitments and decisions; and communicate delays, tradeoffs, and required client actions professionally.
Maintain accurate project records, dashboards, general KPIs, and recurring status reports for assigned projects and the healthcare portfolio, including project health, milestone progress, schedule and budget variance, resource demand, risks, changes, blockers, decisions, forecasted completion, acceptance, and billing readiness. Support quarterly and annual portfolio reporting requested by the Lead Project Manager or healthcare leadership.
Coordinate the work and dependencies of Project Engineers, Technical Engineers, Support, Security, procurement, vendors, and other contributors without assuming direct people-management authority. Clarify task ownership, due dates, handoffs, and escalation paths throughout delivery.
Maintain documented acceptance criteria and delivery checkpoints, confirm completion with the appropriate client and business stakeholders, and ensure technical validation is performed and documented by the assigned technical owner.
Plan delivery around clinical and ASC operating requirements, patient-care and business-continuity concerns, privacy and security obligations, approved maintenance windows, downtime procedures, and stakeholder communication. Escalate any condition that could create unacceptable operational or compliance risk.
Validate completed milestones, approved changes, recorded labor and expenses, client acceptance, and other required evidence; provide accurate and timely billing-readiness information to Finance and the Technical Account Manager. Account-level invoice management remains with the Technical Account Manager.
Obtain documented acceptance, manage remaining punch-list items, confirm technical documentation and knowledge transfer, transition ongoing responsibilities to Support and account teams, complete final budget reconciliation, support the billing trigger, and capture lessons learned.
Contribute to consistent healthcare project templates, intake standards, reporting, governance practices, lessons learned, and continuous improvement across the healthcare project portfolio.

Benefits

Group health insurance (Cigna network, PPO plans, High Deductible Health Plan with employer contributions to HSA)
Dental benefits (Mutual of Omaha)
Vision PPO plan (EyeMed network)
Voluntary worksite benefits (critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life, pet insurance)
Employee discount program
Home and auto insurance services
Commuter/transit FSA
Employer-provided Life/AD&D Insurance ($25,000)
Employer-provided Long-Term Disability (LTD) insurance
Employee Assistance Program (Disability Resource Services through BlueCross BlueShield of Illinois)
401K Plan with employer match (100% of first 3% of deferrals plus 50% of the next 2%)
Financial advisory services (Merrill Lynch)
Permissive time off policy
Parental leave (90-days paid Maternity leave after 24-months, 10-days paid Paternity leave after 24-months)
On-site fitness center