IT Project Manager, Change Management

Beth Israel Lahey Health

1d•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Project Manager for IT Change Management leads enterprise-level change initiatives across a large academic medical network. This role manages the planning, execution, and adoption of technology deployments, including AI solutions, large Epic EHR go-lives, Workday deployments, and other system-wide changes. The Project Manager partners closely with clinical, administrative, and IT stakeholders to ensure changes are effectively communicated, adopted, and integrated into operations with minimal disruption.

Requirements

Bachelor’s degree required
5–7 years managing complex technology or organizational change projects, preferably in healthcare or non-profit environments.
Experience leading enterprise software deployments (Epic, Workday, AI/ML applications, data platforms).
Proven track record of managing cross-functional teams and stakeholders at all levels.
Strong project management methodology and change management expertise.
Ability to navigate matrixed organizations and influence without authority.
Excellent communication, facilitation, and stakeholder‑engagement skills.
Strong analytical and problem-solving abilities.
Familiarity with Workday LMS

Nice To Haves

Master's degree in business, healthcare, IT, or related field preferred.
PMP, PMI‑ACP, Prosci, or comparable project/change management certification OR relevant history of change management work strongly preferred.
Experience in large academic medical centers or complex health systems.
Familiarity with ITIL, clinical workflows, or revenue cycle operations.
Understanding of AI governance, data privacy, and digital health technologies.
Knowledge of enterprise change management frameworks.
Ability to translate technical change impacts into operational language.
Experience developing communication and training materials for clinical and administrative audiences.

Responsibilities

Develop and execute change management strategies and plans that drive adoption and minimize resistance.
Coordinate communication, training, impact assessments, and readiness activities for system implementations and upgrades.
Facilitate cross-functional meetings, status reporting, and escalation management for large and complex technology projects.
Partner with technical teams (AI, Epic, Workday, infrastructure, cybersecurity) to translate technical requirements into operational impacts.
Monitor project performance, track deliverables, and ensure on-time and on-budget execution.
Support organizational transformation initiatives by identifying process improvement opportunities and promoting best practices.
Ensure alignment with organizational policies, regulatory requirements, and patient-centered care priorities.