IT Project Coordinator

BrokerLink • Toronto, ON

1d • CA$59,300 - CA$72,500 • Hybrid

About The Position

We are seeking a highly organized and proactive IT Project Coordinator to join our Broker Technology Support Team (BTS). The IT Project Coordinator will work closely with project managers, technical teams, business stakeholders, and vendors to coordinate project activities, maintain project documentation, track progress, and ensure project deliverables are completed on time and within scope. This role is ideal for an individual who thrives in a fast-paced environment, enjoys managing multiple priorities, and has a strong interest in technology and project delivery.

Requirements

• Bachelor's Degree or Technical Diploma in Information Technology, Computer Science, Business Administration, or related field
• 2–4 years of experience in project coordination, project administration, or a related technology support role.
• Experience supporting technology, application, or business transformation projects.
• Familiarity with project management methodologies such as Agile, Waterfall, or Hybrid approaches.
• Familiarity with Software Development Life Cycle (SDLC)
• Experience with audit tasks and documentation
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Teams, and SharePoint.
• Exceptional organizational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in fast-paced, evolving, and sometimes ambiguous environments.
• Strong attention to detail, commitment to quality, and communication skills
• Ability to build relationships and collaborate across technical and business teams.

Nice To Haves

• Experience with Broker Management Systems (ie Applied Epic, ARS) is an asset
• Experience with audit tasks and timelines is an asset
• Insurance industry experience, RIBO/AIC, CIP/CAIB or ITIL General is an asset
• CAPM, PMP, or other project management certifications. is an asset

Responsibilities

• Maintain project plans, schedules, and status reports.
• Ensure technical documentation, including system updates, process documentation, SOPs, and user guides, is accurate, current, and accessible.
• Schedule project meetings and workshops with stakeholders.
• Prepare meeting agendas, document meeting minutes, and distribute follow-up communications.
• Track and monitor action items to ensure timely completion.
• Facilitate communication between cross-functional teams to maintain alignment on project objectives and timelines.
• Monitor project milestones, deliverables, and dependencies (ie Broker Management System upgrades, and audit related responsibilities).
• Update project status reports and dashboards for leadership and IT stakeholders.
• Track project metrics and provide regular visibility into project health, risks, and progress.
• Assist with the preparation of executive and stakeholder presentations.
• Coordinate IT resource schedules and project activities.
• Support vendor engagement activities, including scheduling, documentation, and communication.
• Help ensure project resources are allocated effectively across competing priorities.
• Identify potential bottlenecks and risks within project work plans.
• Track project issues, system performance concerns, and identified vulnerabilities.
• Escalate risks and issues appropriately while maintaining risk and issue logs.
• Support mitigation planning and follow-up activities.
• Recommend and implement improvements to project coordination processes and reporting practices.
• Support the continuous improvement of project management standards, templates, and methodologies.

Benefits

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing
• Wellness account
• Share plan & other savings
• Incentive plan
• Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.
• Group RRSP, with company matching DPSP offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree