IT Program Manager (TS/SCI with Poly Required)

GCI Incorporated•McLean, VA

9d•$142,792 - $238,451

About The Position

GCI is hiring an IT Program Manager to support a customer’s applications and systems. The role develops plans and architecture to consolidate IT technical support and development, support customer adoption of Agile methodology, establish document management and tiered service management, and create a reference architecture for customer applications and systems. The position works core hours from 0900 to 1500. An active/current TS/SCI with Polygraph clearance and U.S. citizenship are required.

Requirements

U.S. citizenship.
Active/current TS/SCI with Polygraph clearance.
Demonstrated experience coordinating between design, engineering, and product stakeholders.
Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
Demonstrated experience driving adoption initiatives across product teams.
Demonstrated experience managing design system or component library projects.
Demonstrated experience with project management responsibilities using waterfall and Agile methods, including leading software development teams.
Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and Agile methodology.
Demonstrated experience proposing recommendations emphasizing improved UX/UI, reduced operations and maintenance, and increased quality and speed of delivery.
Demonstrated experience analyzing and documenting web-based application, system, and service components and associated interfaces, including databases and web services/APIs, to assist with future-development decisions.
Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.
Demonstrated experience developing and briefing IT support documents, including SOPs, digital IT workflows, IT knowledge bases, pre- and post-deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

Nice To Haves

Demonstrated experience working with customer and partner IT organizations.
Demonstrated experience with design tool governance, such as Figma libraries, design tokens, or similar.
Demonstrated experience with cloud technologies.
Demonstrated experience with AI/SI integration into existing business workflows.

Responsibilities

Develop a phased project plan, including implementation roles and resource projections, to consolidate IT technical support and development for the customer’s applications and systems.
Develop an Agile methodology implementation plan, including roles, for customer adoption.
Develop a document management plan covering required documents for customer applications and systems, storage locations, and versioning requirements.
Develop a service management plan documenting tiered support for customer applications and systems.
Develop a reference architecture for adoption by customer applications and systems.
Coordinate design, engineering, and product stakeholders.
Manage and perform quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
Drive adoption initiatives across product teams and manage design system or component library projects.
Manage project work using waterfall and Agile methods, including leading software development teams.
Implement industry best practices and technical solutions consistent with accessibility standards and Agile methodology.
Propose recommendations focused on improving UX/UI, reducing operations and maintenance, and increasing quality and delivery speed.
Analyze and document web-based application, system, and service components and interfaces, including databases and web services/APIs, to inform future development decisions.
Manage user support processes, including triage, escalation workflows, and knowledge base development.
Develop and brief IT support documents, including SOPs, digital IT workflows, IT knowledge bases, pre- and post-deployment checklists, IT architectural diagrams, system security plans, and administrative processes.