IT Program Manager (TS/SCI with Poly Required)

GCI Careers•McLean, VA

About The Position

GCI is seeking an IT Program Manager to develop plans and architectures supporting the Customer’s applications and systems. The role includes consolidating IT technical support and development, supporting Customer adoption of Agile methods, establishing documentation and service management practices, and creating a reference architecture for applications and systems. The position requires coordination across design, engineering, product, and IT stakeholders, as well as experience leading software development teams and improving user experience, operational efficiency, quality, and delivery speed. The candidate must be a U.S. citizen and hold an active/current TS/SCI with Polygraph clearance.

Requirements

U.S. citizenship.
Active/current TS/SCI with Polygraph clearance.
Demonstrated experience coordinating between design, engineering, and product stakeholders.
Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
Demonstrated experience driving adoption initiatives across product teams.
Demonstrated experience managing design system or component library projects.
Demonstrated experience with project management responsibilities using waterfall and Agile methods, including leading software development teams.
Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and Agile methodology.
Demonstrated experience proposing recommendations to improve UX/UI, reduce O&M, and increase quality and speed of delivery.
Demonstrated experience analyzing and documenting web-based application, system, and service components and associated interfaces, including databases and web services/APIs.
Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.
Demonstrated experience developing and briefing IT support documents, including SOPs, digital IT workflows, IT knowledge bases, pre- and post-deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

Nice To Haves

Demonstrated experience working with Customer and partner IT organizations.
Demonstrated experience with design tool governance, such as Figma libraries or design tokens.
Demonstrated experience with cloud technologies.
Demonstrated experience with AI/SI integration into existing business workflows.

Responsibilities

Develop a phased project plan, including implementation roles and resource projections, to consolidate IT technical support and development for the Customer’s applications and systems.
Develop an Agile methodology implementation plan, including roles, for Customer adoption.
Develop a document management plan covering documents required for Customer applications and systems, storage locations, and versioning requirements.
Develop a service management plan documenting tiered support for Customer applications and systems.
Develop a reference architecture for adoption by Customer applications and systems.
Coordinate between design, engineering, and product stakeholders.
Manage and perform quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials.
Drive adoption initiatives across product teams and manage design system or component library projects.
Manage project responsibilities using waterfall and Agile methods, including leading software development teams.
Implement industry best practices and technical solutions consistent with accessibility standards and Agile methodology.
Propose recommendations to improve UX/UI, reduce O&M, and increase quality and speed of delivery.
Analyze and document web-based application, system, and service components and interfaces, including databases and web services/APIs, to inform future development decisions.
Manage user support processes, including triage, escalation workflows, and knowledge base development.
Develop and brief IT support documents, including SOPs, digital IT workflows, IT knowledge bases, pre- and post-deployment checklists, IT architectural diagrams, system security plans, and administrative processes.
Work with core hours from 0900 to 1500.