IT Program Manager

San Manuel Casinos • Highland, CA

6d • Hybrid

About The Position

Under the direction of the Manager, IT Business Services, the IT Program Manager is responsible for the continuous management of a portfolio of closely related projects that target specific enterprise objectives. Works closely with IT and enterprise leadership in the development, approval, prioritization and execution of the Program roadmap. Establishes and leads project management teams and cross-functional stakeholders throughout the lifecycle of approved projects executed under the program to ensure timely and accurate execution per stakeholder expectations.

Requirements

• Bachelor’s Degree in Business Administration, Information Technology, Engineering, or related is required.
• Minimum six (6) years of hands-on experience in key Project Management activities, with a demonstrated track record of delivery.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Nice To Haves

• Extensive experience with Gaming and Hospitality Systems, including, but not limited to, Casino Management Systems, Point of Sale Systems, Property Management Systems, Promotional/Marketing Systems, and other industry-specific systems preferred.
• Embraces customer service as a key driver of success, anticipates and demonstrates understanding of internal and external customer needs and strives to exceed their expectations.
• Takes the initiative to create personalized customer solutions for complex service issues and seeks assistance if needed; follows-up to ensure a positive overall customer experience.
• Makes decisions with the best interests of Yuhaaviatam of San Manuel Nation in mind having the information and resources, to act thoughtfully, quickly, professionally and with confidence.
• Demonstrates awareness of non-verbal language when listening and communicating with others, conveys and writes information clearly, professionally and effectively.
• Confidently and professionally articulates information in a way that can be understood by multiple individuals at different levels with varying needs.
• Demonstrates initiative and accountability to drive results in order to achieve individual and organizational goals.
• Project Management Professional (PMP) certification, preferred.
• ITIL (Foundation or higher) certification, preferred.
• Scrum Master certification, preferred.

Responsibilities

• Contributes to the development, approval, prioritization, and execution of the program roadmap. Establishes parent/child program hierarchy and manages dependencies that are either internal or external to the program.
• Works directly with project sponsors and stakeholders on the development, documentation and approval of formal business requirements to drive discovery and project execution requirements. Defines project scope, objectives, deliverables, required resources and budget and obtaining approval from project sponsors prior to project launch.
• Establishes and maintains stakeholder relationships across the enterprise and facilitates effective communication and collaboration. Develops effective and accurate program dashboards for communication to project teams and senior leadership.
• Plans and schedules project timelines and milestones using appropriate tools, measuring program initiatives are executed per approved prioritization and that program dependencies and constraints are understood, documented and managed.
• Establishes and manages multiple cross-functional project teams throughout the lifecycle of each project within the program (Discovery, Initiation, Planning, Execution, Closeout).
• Provides direction, training, and mentorship to junior project managers and others as it relates to program initiatives.
• Establishes budgets and tracks/manages status of project expenses through funding approval, PO commitment, invoice receipt and payment. Communicates project expense forecast and any variances.
• Executes repeatable PMO project methodology ensuring consistency across all projects executed within the program. Performs risk assessments, develops mitigation plans, and manages risks throughout project lifecycle.
• Ensures variances to project schedule, scope and budget baselines are managed and approved through formal change control processes. Ensures that impacts of changes are well understood, documented, communicated and managed.
• Works closely with the business, Procurement team, and vendors in communicating project requirements to drive solution and vendor selection, statement of work generation and review and contract finalization.
• Defines project success criteria and disseminates them to involved parties throughout project life cycle. Conducts project postmortems and creates a recommendations report in order to identify successful and unsuccessful project elements.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level