IT Program Manager

International Rescue Committee • New York, NY

2d • Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. About the IRC The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 26 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IT department provides end-to-end solutions for the organization including application development & integration, system deployment, quality assurance & testing, and overall Project Management in an effort to help the organization build and implement the best solutions for its business needs. The Opportunity Every donation processed, every campaign that lands, every supporter who stays engaged — that's the technology you'll help build and deliver. As IT Program Manager , you'll manage the digital platforms behind one of the world's leading humanitarian organizations, directly enabling the fundraising that funds life-saving programs for displaced communities across the globe. This is a high-impact, fast-paced role at the intersection of technology delivery, stakeholder engagement, and mission-driven purpose. You'll be a core member of our Project Management team, working across a modern MarTech ecosystem — including donation and e-commerce platforms (Fundraise Up, Springboard) , our website (Drupal) , Salesforce CRM , Databricks , email marketing (Pardot) , and SMS platforms (Mobile Commons, Mogli) . You'll own the delivery of enhancements, integrations, and new capability launches that keep the IRC's digital supporter experience best-in-class.

Requirements

• 3-6 years of experience in IT project or program management, ideally across e-commerce systems, donation platforms, website CMS, or other Marketing Technology.
• A strong track record of delivering multiple concurrent projects on time and within budget.
• Hands-on experience with Agile methodologies (Scrum, SAFe, or similar).
• Experience using project management tools such as Jira or Monday.com.
• Excellent stakeholder management and communication skills - comfortable engaging with variety of project collaborators from developers to executives.
• Strong analytical and problem-solving skills, with the ability to synthesize data and drive decision-making.
• High levels of organization, initiative, and the ability to work independently in a distributed and fast-paced environment.

Nice To Haves

• Experience with any of the platforms in scope: Fundraise Up, Springboard, Drupal, Salesforce, Pardot, Databricks.
• Familiarity with non-profit fundraising, digital marketing, or supporter engagement processes.
• Experience managing third-party vendors and project budgets.
• Knowledge of SDLC methodologies (Waterfall and Agile).
• Proficiency in Microsoft Excel, PowerPoint, and Visio for producing high-quality project artifacts.
• A PMP, CSM, CSPO, or SAFe certification.
• Experience working in international development, human rights, or a related field.
• An understanding of payment processing platforms (Stripe, PayPal, etc.).

Responsibilities

• Drive end-to-end program delivery
• Own the full lifecycle of multiple concurrent MarTech initiatives — from scope definition and roadmap planning through to launch and post-delivery review.
• Develop and maintain detailed project plans, work breakdown structures, and product backlogs, ensuring delivery against time, budget, and quality targets.
• Champion Agile ways of working
• Serve as Scrum Master for your project and product teams — coaching on Agile principles, facilitating sprint planning, standups, retrospectives, and reviews, and proactively removing blockers to keep delivery on track.
• Keep stakeholders informed and aligned
• Prepare clear, timely status reports covering scope, milestones, risks, and budget.
• Communicate confidently with audiences from engineers to senior executives, tailoring your message appropriately.
• Manage expectations and build trust across business and technology teams.
• Manage budgets and vendors
• Oversee budget tracking and vendor invoicing for your portfolio.
• Support cost estimation, validate expenditure, and contribute to the annual budget planning process to ensure initiatives are delivered within financial targets.
• Lead business analysis activities
• Work with the team to define and track functional and technical requirements, document current and future state processes, and coordinate testing activities.
• Partner closely with Business Analysts to ensure delivery is grounded in well-understood business needs.
• Manage risk proactively
• Maintain risk registers and mitigation plans.
• Surface issues early, escalate where needed, and keep the project leadership team ahead of potential blockers.
• Shape the roadmap
• Partner with Product Managers to build out product and project roadmaps that reflect both business priorities and technical realities, contributing to a coherent long-term vision for the MarTech portfolio.

Benefits

• Real-world impact — your work directly supports humanitarian programs serving millions of people in crisis.
• Breadth and ownership — lead a complex, multi-platform portfolio with genuine strategic influence from day one.
• Collaborative culture — work alongside Product Managers, Data Engineers, Business Analysts, and business stakeholders in a distributed, multicultural team that's deeply committed to its mission.
• Modern delivery — Agile/Scrum at the core, with room to shape how the team works.
• Remote-first flexibility — work from anywhere in the US as part of a truly global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed