IT Program Manager, IT Governance
About The Position
The IT Program Manager, IT Governance serves as the operational owner and organizational champion for the enterprise IT Governance process. The role oversees the enterprise IT Governance lifecycle, establishes common standards for Leadership Council operations, guides and oversees Council Coordinators, and ensures technology requests progress through governance with clear ownership, complete information, and effective decision support. The Program Manager serves as the primary Council Coordinator for the IT Executive Steering Committee, managing intake readiness, agendas, decision materials, action tracking, governance communications, and follow-through. The role also promotes awareness, understanding, and adoption of IT Governance across IT through targeted communication, education, stakeholder engagement, practical guidance, and demonstration of governance outcomes. The Program Manager facilitates the governance process but does not make governance decisions or assume ownership of business cases, financial analyses, risks, benefits, or delivery outcomes. The posting also describes responsibility for managing complex strategic IT projects, leading project teams, tracking delivery and budgets, and supporting continuous improvement in project management practices.
Requirements
- Bachelor’s degree in information technology or a related field.
- Typically 7 years of project management experience, including at least 5 years responsible for large complex projects above $1 million.
- Proven record of successful project delivery using expertise in modern project management methodologies.
- Strong analytical thinking and ability to break projects into appropriate sub-components.
- Self-starter comfortable taking initiative and making decisions based on the best available information.
- Detail-oriented, with the ability to manage project complexity, identify key elements, and define detailed work-breakdown structures for project plans.
- Delivery-focused and tenacious when working through challenges associated with large complex projects.
- Expertise in industry-standard program management methodologies and tools.
- Ability to lead diverse technical resources with expertise in different domains.
- Ability to build high-performing teams from diverse participants; strong influencing and persuasion skills across peers, superiors, and subordinates.
- Strong communication skills, including the ability to communicate concisely with senior leaders and clearly convey goals, milestones, priorities, assignments, project status, risks, and issues.
- Requires extensive time working at a computer and operation of all equipment necessary to perform the job.
Responsibilities
- Oversee the enterprise IT Governance lifecycle and establish common standards for Leadership Council operations.
- Provide guidance and oversight to Council Coordinators and ensure technology requests progress through governance with clear ownership, complete information, and effective decision support.
- Coordinate the IT Executive Steering Committee, including intake readiness, agendas, decision materials, action tracking, governance communications, and follow-through.
- Promote awareness, understanding, and adoption of IT Governance across IT through communication, education, stakeholder engagement, practical guidance, and demonstration of governance outcomes.
- Facilitate governance without making governance decisions or owning business cases, financial analyses, risks, benefits, or delivery outcomes.
- Manage delivery of large and complex strategic IT projects, ensuring on-time, on-budget delivery with agreed functionality.
- Engage senior IT and business leaders and steering committees with progress reports, business-objective updates, issue and risk analysis, and corrective actions.
- Contribute to the definition of project management methodology based on IT best practices and adapted to project size, complexity, and delivery approach.
- Establish project delivery targets, benchmarks, and performance measures to support continuous improvement.
- Develop project plans and baselines, updating or re-baselining when needed or when project tolerances are exceeded.
- Mentor other project managers on the project management office's methodologies and tools.
- Lead project teams of 10 to 40 staff in a matrix management environment and ensure effective use of project resources, people, and equipment.
- Ensure projects have appropriately defined business requirements and remain within agreed scope and budget tolerances; alert senior management when tolerances are exceeded.
- Prepare high-level and detailed project estimates and refine them to achieve at least a plus-or-minus 15% tolerance by the end of the design phase.
- Help establish project budgets and manage expenditures within defined budgets; remain accountable for timely completion and achievement of business objectives.
- Track projects after implementation to verify and report expected benefits, conduct post-implementation analyses, and incorporate lessons learned into the project management approach.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Competitive compensation
- Premium pay such as shift and on-call pay, based on the teammate's role
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career development programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
