IT Program Manager I - Planview

Frost Bank•San Antonio, TX

About The Position

As an IT Program Manager I – Planview at Frost, you will develop the program implementation approach and roadmap based on the vision established by the project sponsor and key stakeholders. You will serve as Frost’s primary business liaison for Planview and related managed-services partners, and work with sponsors, cross-functional teams, and project managers to define program scope, deliverables, resources, work plans, budgets, and timelines. The role leads Planview platform governance, including intake, prioritization, release planning, stakeholder alignment, and executive reporting. It partners with business and technology stakeholders to improve portfolio management, planning, capacity management, reporting, and governance processes supported by Planview. You will oversee program status, manage risks, issues, and dependencies, support escalation and prioritization across workstreams, and identify opportunities to optimize or expand Planview capabilities. Using effective project and program management methods, you will support organizational readiness, communications, training, adoption, and continuous improvement. You will also assess and improve stakeholder satisfaction and program quality, while acting with integrity, caring, and excellence.

Requirements

Bachelor’s degree or equivalent industry experience.
At least 5 years in an advanced technical project management role; program management experience is preferred.
Experience using, administering, enhancing, or integrating with Planview tools, particularly Portfolios.
Demonstrated knowledge of project management disciplines.
Demonstrated knowledge of the Software Development Lifecycle (SDLC).
Proficiency in Microsoft computer applications, including MS Project.
Excellent communication and collaboration skills.
Strong organizational skills.

Nice To Haves

Master’s degree in a relevant field.
Experience managing projects using multiple methodologies, including predictive/waterfall, hybrid, and agile.
Project Management Professional (PMP) certification.
Agile certification, such as CSM or PMI-ACP.
Program Management Professional (PgMP) certification.
Change Management Certification (Prosci).
Experience supporting portfolio management, strategic planning, capacity planning, governance, or related business processes.
Experience managing enterprise platforms, technology programs, or managed-services relationships.
Experience providing policy, strategic, and operational advice and recommendations at a senior level.
Experience in stakeholder engagement, organizational readiness, change management, and adoption activities on complex and high-profile issues.
Knowledge of software engineering disciplines.
Lean Six Sigma certification, such as LSSGB, LSSYB, LSSBB, or LSS Champion.

Responsibilities

Develop the program implementation approach and roadmap based on the program vision articulated by the project sponsor and key stakeholders.
Serve as Frost’s primary business liaison for Planview and related managed-services partners.
Work with the project sponsor, cross-functional teams, and assigned project managers to plan program scope, deliverables, resources, work plans, budgets, and timing.
Lead platform governance activities, including intake, prioritization, release planning, stakeholder alignment, and executive reporting.
Partner with business and technology stakeholders to improve portfolio management, planning, capacity management, reporting, and governance processes supported by Planview.
Manage risks, issues, and dependencies, and maintain a RAID log to maximize delivery efficiency and productivity.
Oversee program status for senior leaders and coordinate across project workstreams to prioritize and resolve high-priority issues requiring escalation.
Work with project managers, organizational leaders, resource managers, and stakeholders to evaluate opportunities to optimize or expand Planview capabilities for evolving business needs.
Apply project and program management methodologies to support program success, including organizational readiness, communications, training, adoption, and continuous improvement related to platform capabilities.
Develop and use assessment tools to evaluate and improve stakeholder satisfaction and program quality.
Take action using integrity, caring, and excellence to achieve all-win outcomes.