IT Program Analyst

World Bank Group•Washington, DC

6d•Onsite

About The Position

The World Bank is seeking an IT Program Analyst to support the Information and Technology Solutions (ITS) Vice Presidential Unit. This role is within the WBG Technology Innovation Office (ITSTI), which focuses on emerging technologies like AI, IoT, and quantum computing. ITSTI accelerates and incubates technology-driven innovation by providing resources for ideation, prototyping, and piloting new solutions. The office fosters collaboration, learning, capacity building, and knowledge creation, helping to integrate advanced technologies and innovative approaches into WBG operations. The IT Program Analyst will enhance organizational effectiveness by supporting seamless coordination, leadership decision-making, and timely execution of priorities. This role acts as an action orchestrator, information source, clearance provider, and referral point to maintain alignment, streamline communications, and strengthen operational flow.

Requirements

Bachelor's or Master's degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor's Degree with a minimum of 1 year of related work experience).
Possess 5 to 10 years of experience providing administrative or program support, ideally within technology-driven environments.
Strong organizational abilities and effective time management are essential.
Candidates must demonstrate a proven talent for prioritizing tasks efficiently, ensuring that key responsibilities and deadlines are consistently met.
Excellent written and verbal communication skills are required.
The ability to work both independently and collaboratively within dynamic, fast-paced team environments is crucial for success in this role.

Nice To Haves

SAFe Agilist (SA)

Responsibilities

Support coordination between the organization and leadership front offices, advisory teams, and other counterparts & key partners.
Accompany leaders, when appropriate, to assist capturing action items and stay informed on organizational and cross-organizational matters.
Support leadership by assisting content preparation that accelerates review and decision making.
Coordinate complex calendars, resolve scheduling conflicts, organize meetings and logistics, prepare briefing materials in hard copy or OneDrive/Outlook, and maintain organized filing systems for all relevant documents.
Monitor communications in various communications channels on behalf of ITSTI Manager and Department.
Serve as a point of contact for internal and external inquiries relating to ITSTI Manager, Department Admin and operations ensuring timely and accurate responses.
Support monitoring the flow of work, including the collection, coordination, and reporting of initiatives and updates.
Support follow through on actions, decisions, and commitments with leaders and teams.
Support administrative and coordination of processes and information flow with key liaisons across HR, Legal, Budget and Planning, Procurement, and ITS.
Drive activities linked to the ITSTI annual calendar of events and milestones, ensuring timely milestone delivery in line with ITSBA and ITS Calendar and events.
Create visibility and transparency to reporting of organizational performance.
Coordinate the gathering and collaboration on data analysis to aid decision-making and performance reporting.
Maintain departmental records for accessible reference; update folders, databases, and files regularly.
Prepare agendas, record minutes with suitable AI tools, manage follow-ups, organize event logistics, and coordinate and support the organization of workshops, seminars, and events related to technology innovation.
Enables self-organized Agile teams and effective delivery through Lean-Agile and Kanban methods; co-leads Agile/SAFe ceremonies to foster team collaboration and continuous improvement.
Uses performance metrics to identify productivity barriers, supports cross-team coordination, and oversees project timelines, budgets, deliverables, and escalation.
Coordinates PI planning, collaborates on program plans, assists backlog refinement, manages sprint dependencies, ensures strategic alignment, and contributes to technology innovation.
Assist with HR coordination by supporting the onboarding of new employees and consultants. Work with ITS front office and departments to ensure smooth communication and efficient cross-department operations.
Handle core HR administrative tasks including office space, asset management, PCard processing, software licensing, office supplies, purchase orders, and consultant contracts. Track and report resource use and inventory for operational efficiency.
Support procurement and management of technology tools and equipment needed for departmental and organizational functions.
Collect and interpret information to support strategic decisions and ITSTI's leadership in development technology.
Research potential partners, new technologies, and trends for ITSTI’s strategy.
Review engagement data and event results to spot patterns and suggest improvements.
Summarize complex info into briefs, summaries, or visuals for leaders and stakeholders.
Compare ITSTI’s activities to peers and industry standards.
Incubate new methods to evolve the departmental functions and design digital innovations that support automation of the new processes.
Look for opportunities for business process redesign and automation to promote operational efficiency.
Any other duties assigned.