IT Production Support Specialist II
About The Position
The IT Production Support Specialist II provides operational and technical support to the Revenue Cycle Management (RCM) organization. Responsible for managing, maintaining, and governing access to health insurance payer web portals used for enrollment, eligibility, claims, remittance, authorizations, fee schedules, and provider communications. This role ensures secure, compliant, and efficient portal access while supporting organizational operations through standardized workflows, ticket systems, and performance metrics. The IT Production Support Specialist II provides operational and technical support to the Revenue Cycle Management (RCM) organization. Responsible for managing, maintaining, and governing access to health insurance payer web portals used for enrollment, eligibility, claims, remittance, authorizations, fee schedules, and provider communications. This role ensures secure, compliant, and efficient portal access while supporting organizational operations through standardized workflows, ticket systems, and performance metrics. Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.
Requirements
- Operational and technical support to the Revenue Cycle Management (RCM) organization.
- Knowledge, skills, experience, education, geographical location and requirements stated in job description.
Responsibilities
- Managing, maintaining, and governing access to health insurance payer web portals used for enrollment, eligibility, claims, remittance, authorizations, fee schedules, and provider communications.
- Ensuring secure, compliant, and efficient portal access.
- Supporting organizational operations through standardized workflows, ticket systems, and performance metrics.
Benefits
- Medical, dental, and vision insurance options
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- 401(k) employee and employer contributions
- Paid time off, including vacation, sick leave, and company holidays
- Paid parental leave & family support benefits
- Short-term and long-term disability insurance
- Life and accidental death & dismemberment (AD&D) insurance
- Employee assistance programs & wellness resources
- Bonus eligibility, equity, or other incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
