IT Platform Collaboration Administrator

eBay•Toronto, ON

11d

About The Position

At eBay, we are a global ecommerce leader, empowering millions of buyers and sellers across more than 190 markets. We are dedicated to reinventing the future of ecommerce for enthusiasts, guided by our customers, fostering authenticity, welcoming bold ideas, and celebrating diverse perspectives. We are committed to sustaining the future of our customers, company, and planet, and aim to connect people and build communities to create economic opportunity for all. The ITSS Collaboration Services Team is responsible for enabling eBay employees to connect, communicate, and collaborate seamlessly across functions and geographies by providing secure, intuitive collaboration environments. This team designs and operates solutions on platforms such as Slack, Microsoft 365, and Google Workspace to drive efficiency and achieve business goals. The team's culture emphasizes innovation, work/life balance, and cross-team partnership, offering opportunities for global impact in a supportive and inclusive setting. As a Collaboration Administrator, you will be a hands-on owner of eBay's enterprise collaboration platforms, influencing daily employee interactions. Your role involves managing and optimizing tools like Microsoft 365, Slack Enterprise Grid, Google Workspace, and Cisco Cloud Email Security, while also incorporating industry trends and emerging technologies, including AI, to continuously enhance employee experiences. You will collaborate closely with other IT teams, business units, and external vendors to ensure that collaboration strategies and solutions align with eBay’s overall business objectives.

Requirements

Hands-on experience administering and supporting enterprise deployments of Microsoft 365, Google Workspace, and Slack, including configuration, troubleshooting, and optimization.
Deep expertise operating large-scale email environments using Exchange Online and Cisco Cloud Email Security, with practical experience implementing and maintaining DKIM, DMARC, and SPF.
Proven experience building, integrating, and supporting secondary collaboration SaaS platforms such as Monday.com, Lucid Software, Figma, and Smartsheet in a complex enterprise environment.
Proficiency with AI-powered agents, MCP servers, and APIs, including managing and governing third-party app integrations across multiple collaboration platforms.
Ability to participate in a 24x7 on-call rotation, with strong communication skills to partner effectively with global teams and to explain technical topics clearly to non-technical audiences.
A collaborative, growth-oriented mindset, with a focus on security, reliability, and inclusive user experiences that help all employees do their best work.

Responsibilities

Deliver secure, scalable, and reliable collaboration experiences for employees worldwide by administering, monitoring, and optimizing platforms including Microsoft 365, Slack Enterprise Grid, Google Workspace, and Cisco Cloud Email Security.
Drive adoption and effective use of adjacent collaboration tools such as Monday.com, Figma, Lucid, and Smartsheet—leveraging AI integrations where appropriate—to improve productivity and strengthen team connectivity.
Enhance eBay’s security posture by defining and implementing proactive security policies, managing email authentication standards, and leading timely incident response and remediation across collaboration platforms.
Increase operational maturity by mentoring peer support teams, creating clear documentation and runbooks, and sharing best practices that improve consistency and quality of support.
Align collaboration platform strategy with eBay’s business priorities by working closely with cross-functional partners and vendors to evaluate needs, propose solutions, and influence roadmap decisions.
Lead effective change and release management for collaboration technologies, translating technical updates into user-friendly experiences and communications that protect business continuity.