IT PC Refresh/Deployment Technician

TEKsystems • Amarillo, TX

4d • Onsite

About The Position

We are seeking multiple Refresh Technicians to support device deployment and end-user technology needs across several locations. This role is responsible for delivering a seamless hardware refresh experience, supporting new hires, and maintaining inventory and device lifecycle processes. The ideal candidate will provide hands-on technical support while working both independently and collaboratively within a supportive team environment. High-performing individuals will have opportunities to take on additional responsibilities and grow within the organization.

Requirements

• Experience with ticketing systems (e.g., ServiceNow or others)
• Familiarity with remote support tools (e.g., CyberArk or similar)
• Basic knowledge of Active Directory or Azure AD / Intune
• Experience with Windows OS and Microsoft 365 (Outlook, Excel, Teams, etc.)
• Minimum 2 years of end-user support experience
• Entry-level candidates (students or recent graduates) considered with relevant IT experience
• Strong communication skills
• Problem-solving mindset
• Ability to follow direction and prioritize tasks
• Professional and customer-focused attitude
• Team-oriented with the ability to work independently

Nice To Haves

• Experience with device imaging and deployment
• Exposure to Autopilot or modern device provisioning tools
• General understanding of IT support processes and troubleshooting

Responsibilities

• Deploy new devices to existing employees (hardware refresh)
• Configure and deploy devices for new hires
• Coordinate with hiring managers on new hire setup requirements
• Collect and recycle old devices, ensuring proper returns
• Provide and deploy peripherals (monitors, keyboards, etc.)
• Deliver deskside, remote, and walk-up end-user support
• Image devices (transitioning to Autopilot)
• Track and manage weekly inventory
• Follow up with users to ensure smooth hardware transition experiences
• Troubleshoot hardware, software, and connectivity issues
• Manage multiple daily appointments for PC refresh deployments
• Handle ticket assignments for new hires and device setups
• Communicate with end users regarding deployment and returns
• Image and configure devices
• Provide real-time support during device deployments
• Package and ship peripherals as needed
• Perform routine inventory checks and updates

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed