IT Technician - Pc

Marathon County

1d•Onsite

About The Position

The IT Technician - PC role involves preparing, configuring, imaging, and deploying endpoint equipment such as desktops, laptops, mobile devices, and peripherals. This includes ensuring proper OS configuration, software installation, and validation of device operation. The position also entails performing hardware diagnostics and repairs, installing and configuring application software, and assisting users with various technical issues including application functionality, system access, and workstation configuration. The role provides onsite troubleshooting for endpoint hardware, peripherals, software, OS issues, and network connectivity, with the ability to escalate complex issues. Additionally, the technician will participate in an on-call rotation for after-hours support, maintain confidentiality and security of information, train users on technical concepts, and provide support as an extension of the Help Desk for escalated tickets. This role may also involve working as a Help Desk position during periods of high demand or staffing needs. Responsibilities include documenting troubleshooting steps, deployment procedures, and configuration standards, as well as maintaining effective working relationships with users, coworkers, vendors, and partners. Local travel to CCITC-supported sites is also required.

Requirements

High school diploma required
1–3 years of endpoint or IT support experience
Imaging tool experience (MECM, Intune, FOG)
Ticketing systems experience (ServiceNow, SolarWinds)
Valid Wisconsin driver's license
Endpoint hardware/OS/imaging knowledge
Troubleshooting skills
Customer service focus
Security practice awareness
Ticketing & remote tool proficiency
Documentation ability
Collaboration skills (Help Desk & IT teams)

Nice To Haves

associate degree preferred
local travel with own vehicle

Responsibilities

Prepare, configure, image, and deploy endpoint equipment—including desktops, laptops, mobile devices, and related peripherals—ensuring proper OS configuration, software installation, and validation of device operation.
Perform hardware diagnostics and repair including component replacement such as drives, memory, screens, and keyboards.
Install, configure, and test application software.
Assist users with application functionality, system access, and workstation-level configuration issues.
Provide onsite troubleshooting for endpoint hardware, peripherals, software, OS issues, and workstation-level network connectivity.
Escalate issues requiring advanced troubleshooting or higher-level administrative access.
Participate in the on-call rotation to ensure users receive timely after-hours support and continuity of critical technology services.
Maintain confidentiality and ensure secure handling of all information following CCITC security and data-handling procedures.
Train users and explain technical concepts in an easy-to-understand language.
Provide support as an extension of the Help Desk for escalated tickets requiring onsite or hands-on assistance.
Work as a Help Desk position when needed which may be due to staffing needs or periods of increased demand.
Assist in documenting troubleshooting steps, deployment procedures, configuration standards, and knowledge articles.
Maintain effective working relationships with users, coworkers, vendors, and partners.
Travel locally to CCITC-supported sites.