IT/OT Operations & Infrastructure Specialist

Novo Nordisk•Boulder, CO

About The Position

The IT/OT Operations & Infrastructure Specialist serves as the first point of contact for IT equipment and system-related matters, providing operational oversight and technical judgment for systems supporting laboratory and regulated manufacturing environments. Systems in scope include GxP servers (virtual and physical), OT client devices, lab instrumentation computers, data acquisition systems, backup appliances, and OT network infrastructure components. This role involves collaboration with suppliers and global teams within Novo Nordisk to resolve these issues efficiently. Additionally, the position is responsible for managing compliance needs and documentation for projects, including the coordination, maintenance, and lifecycle oversight of deliverables to ensure regulatory, validation, and operational requirements are consistently met and maintained.

Requirements

Bachelor's degree and 2+ years of experience, or Master's degree and 0+ years of experience, or Associates degree and 4+ years of experience, or High School diploma and 6+ years of experience required
Demonstrates high subject matter knowledge in IT/OT operations and infrastructure
Sets directions and delivers results that impact the unit or organization
Provides technical support and contributes through expertise and knowledge application
Handles complex tasks with few or no defined procedures
Solves problems by choosing between known alternatives within the area of expertise
Operates, maintains, and builds infrastructure
Installs, configures, and maintains IT/OT systems software and hardware
Collaborates effectively with colleagues at Boulder site and globally in Novo Nordisk
Evaluates the appropriateness and effectiveness of solutions with minimal guidance
Knowledge or experience working with GMP systems or equipment is required, especially 21 CFR Part 11 compliance requirements”

Nice To Haves

Knowledge and experience working with PLCs and industrial automation is desired

Responsibilities

Manage and Maintain IT/OT Infrastructure for both labs and GxP manufacturing equipment
Manage and maintain IT/OT infrastructure supporting analytical laboratories and GxP manufacturing equipment, ensuring systems operate reliably within regulated environments
Oversee the installation, configuration, and maintenance of IT/OT systems software and hardware for multi-user server computers, industrial computers, and personal computing devices
Ensure the operational integrity and performance of infrastructure, including backup and monitoring services
Automate routine tasks using scripting to enhance efficiency and reliability, reducing manual intervention
Troubleshoot and resolve complex issues with minimal guidance, applying independent technical judgment to ensure continuity of service
Serve as the first point of contact for all operational IT/OT-related issues, working with global Novo Nordisk teams and suppliers in the US
Cover computerized equipment and systems in analytical labs and manufacturing environments
Support industrial automation infrastructure, including trouble shooting field devices and networked systems
Support and troubleshoot industrial automation systems including PLC controlled devices, OT network components, and field instrumentation used in manufacturing.
Provide hands on technical support for automation related system issues to ensure reliable operation across the manufacturing and lab environments
Provide Technical Support and Expertise for both labs and manufacturing part of GMP plant
Deliver expert technical support for defined issues, applying subject matter knowledge to resolve problems effectively
Evaluate and implement known alternatives to address complex system software configurations and enhancements, considering operational impact, compliance requirements, and long-term sustainability
Document and communicate solutions and best practices to promote knowledge sharing and consistent execution across teams
Contribute to incident and problem management activities by performing root cause analysis, documenting findings, proposing corrective actions, and supporting CAPA processes to prevent recurrence of system issues
Ensure Compliance and Security for both labs and manufacturing part of GMP plant
Implement and maintain security protocols to protect IT/OT infrastructure and data integrity, and alignment with corporate and regulatory requirements
Conduct regular assessments to ensure compliance with organizational and regulatory expectations
Support development, maintenance and governance of documentation for IT processes, procedures, and configurations
Collaborate with cybersecurity, quality, and global IT teams to identify vulnerabilities and implement corrective actions to strengthen security posture
Work with system managers in Novo Nordisk global teams during internal and external audits, supporting inspection readiness and ensuring systems remain compliant throughout their lifecycle
Participate actively in change management processes, including performing IT/OT impact assessments, supporting change review boards, updating relevant documentation, and executing validation activities (IQ/OQ/PQ) as required for GxP systems

Benefits

Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance.
The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume