IT Ops Technician II

Brex • Vancouver, BC

6d • Onsite

About The Position

Brex is seeking an IT Ops Technician II to support the various IT needs of Brex employees across all departments and teams. The primary role is to unblock other employees' work by resolving tickets quickly and efficiently, providing excellent customer service through creative thinking and problem-solving skills. The technician will work within the IT Support Team to build more mature systems, improve existing processes, and drive IT projects across many teams. This role is based in the Vancouver office and requires working in the office 5 days per week, with the flexibility for up to 4 weeks of remote work per year.

Requirements

• 3+ years of experience with IT Ops
• Proven ability to lead projects
• Strong Apple support experience
• Desire to learn new technologies and skills
• Ability to handle support tickets in line with SLAs
• Strong communication and interpersonal skills, able to communicate complete technical concepts to technical and non-technical stakeholders

Nice To Haves

• Jamf MDM experience
• Zoom Room configuration experience
• Experience supporting large meeting AV needs
• Supporting office builds from an IT perspective

Responsibilities

• Manage and scale IT infrastructure, services and tooling
• Provide in office support 5 days a week
• Improve existing IT processes
• Work with a diverse group of IT partners to optimize our provided services
• Troubleshoot and resolve software issues for Mac and PC
• Triage and document steps to simplify escalations
• Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more
• Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
• Troubleshoot network issues (DNS, VPN, and WiFi)

Benefits

• Equity and other forms of compensation may be provided as part of a total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed