IT Ops Technician II
About The Position
Brex is seeking an IT Ops Technician II to support the various IT needs of Brex employees across all departments and teams. The primary role is to unblock other employees' work by resolving tickets quickly and efficiently, providing excellent customer service through creative thinking and problem-solving skills. The technician will work within the IT Support Team to build more mature systems, improve existing processes, and drive IT projects across many teams. This role is based in the Vancouver office, requiring 5 days per week in-office work, with up to 4 weeks of remote work per year. Brex is an intelligent finance platform that enables companies to spend smarter and move faster, combining global corporate cards and banking with spend management, bill pay, and travel software. Their AI-native automation and service eliminate manual tasks, allowing customers to focus on their core business. Brex is committed to building a diverse team and inclusive culture, empowering employees with the tools, resources, and support for career growth.
Requirements
- 3+ years of experience with IT Ops
- Proven ability to lead projects
- Strong Apple support experience
- Desire to learn new technologies and skills
- Ability to handle support tickets in line with SLAs
- Strong communication and interpersonal skills, able to communicate complete technical concepts to technical and non-technical stakeholders
Nice To Haves
- Jamf MDM experience
- Zoom Room configuration experience
- Experience supporting large meeting AV needs
- Supporting office builds from an IT perspective
Responsibilities
- Manage and scale IT infrastructure, services and tooling
- Provide in office support 5 days a week
- Improve existing IT processes
- Work with a diverse group of IT partners to optimize our provided services
- Troubleshoot and resolve software issues for Mac and PC
- Triage and document steps to simplify escalations
- Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more
- Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
- Troubleshoot network issues (DNS, VPN, and WiFi)
Benefits
- Equity and other forms of compensation may be provided as part of a total compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
