IT Ops Engineer

Cardless•San Francisco, CA

1d•Onsite

About The Position

At Cardless, we are building a credit card and loyalty platform for consumer businesses like Coinbase, Bilt, Qatar Airways, and Alibaba. The company is growing fast and is looking for an IT Ops Engineer to take ownership of internal technology and IT operations as the company scales. This foundational hire will be responsible for building systems and workflows for seamless onboarding and offboarding, setting the operational foundation for the growing team.

Requirements

5+ years in IT operations or corporate engineering, ideally at a startup or fintech.
Has built or rebuilt an onboarding/offboarding workflow from scratch not just inherited one.
Deep Okta experience SSO, SCIM provisioning, lifecycle management.
Familiarity with MDM tooling such as Jamf, Kandji, or Mosyle.
Has managed an MSP or IT vendor relationship.
Working knowledge of compliance obligations in a regulated environment.
Comfortable being on a small IT team you re an owner, not a ticket-closer.

Nice To Haves

Experience at a card issuer, payments company, or other regulated fintech.
Familiarity with modern tools: Linear, Notion, Slack, Google Workspace.

Responsibilities

Design and own the end-to-end employee onboarding and offboarding process, building repeatable, automated workflows.
Own identity and access management across our SaaS stack Okta, SSO, SCIM integrations, and access governance.
Own our MDM stack, enforce endpoint policies, and manage hardware procurement and lifecycle.
Serve as the internal point of contact for our IT vendors and security partners.
Partner with engineering and our security team on compliance reviews, evidence collection, and audit prep.
Own IT escalations that can be self-served, and build out tooling and runbooks so the team can self-serve more over time.