IT-OPS O365/Exchange Administrator

TX-HHSC-DSHS-DFPS • Austin, TX

21h • Remote

About The Position

This position will serve as a System Analyst V – O365 Administrator reporting to the Server Operations Manager within the IT Operational Support Division of DFPS Information Technology Services.  This position will perform advanced computer systems analysis work. Work for this position involves O365 administration, PowerShell scripting, data analysis and server administration. The work will be performed in a team environment where the individual will script, test, implement and support critical systems in support of the Department of Family and Protective Services (DFPS). The duties of this resource are vital to ensuring that systems using automated scripts are properly supported with expertise and skills at a high level. Applicant will support servers by performing hardware and software support along with assisting with data storage. Applicant will support e-Discovery requests as needed. The individual will work under minimal direction with considerable latitude for the use of initiative and independent judgment. Utilizes advanced technical skills to supply scripted automated solutions for simple and complex functionality in the way of deliverables related to the daily operations/maintenance, design, and implementation of applications with a wide range of client and agency specific functionality. The applicant will support cross agency business process analysis projects with all HHS agencies. The analyst will be on-call in a 24/7 environment.

This position is 100% telework within the state of Texas and requires that the candidate maintain personal wi-fi and webcam capabilities during work hours to perform their duties.  This position often works outside normal business hours, nights, and weekends.  This position may, on rare occasions, be required to perform work onsite.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site:  http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Requirements

• Working knowledge of O365 configuration and management with preferred expert level understanding of MS Exchange, SMTP and .Net development, Teams, and other components of Office and M365 services
• Working knowledge of best practices supporting O365/M365 implementations, with preference given to experience in large government organizations
• Working knowledge of PowerShell scripting
• Knowledge of single sign-on and multi-factor authentication
• Knowledge of Microsoft Server System Administration, including Office365 and Active Directory
• Skill in developing technical documentation
• Strong analytical and problem-solving skills, good verbal, and written communication skills
• Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously
• Knowledge of IT operations, responsibilities, workflow processes, and procedures
• Ability to apply local, state, and federal laws and regulations relevant to program areas and information technology; and of the principles and practices of public administration and management
• Skill in gathering information, resource organization, project/task prioritization and schedule development
• Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is preferred. Education and experience may be substituted for one another.
• Experience in Office365 administration
• Experience scripting utilizing PowerShell

Nice To Haves

• Microsoft 365 certification is preferred

Responsibilities

• Manages the agency’s O365/Exchange environment, processes eDiscovery requests, and develops and maintains custom scripts.
• Develops and maintains related procedures, processes, and documentation as needed.
• Investigates, develops, and implements solutions for agency issues and requirements.
• Works Helpdesk tickets and troubleshoots email issues to resolution.
• Documents results of all testing, including reasons for disapprovals when applicable.
• Conducts and participates in intra- and inter-agency automation meetings, technical forums, and IT workgroups/committees.
• Maintains all related installation and configuration parameters.
• Recommends and conducts research of hardware and software that may prove beneficial to the agency’s mission.
• Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration.
• Coordinates posting of instructional documentation for technical and non-technical groups.
• Keeps informed of the latest advancements in IT to ensure the smooth transition of the agency’s information technology and business requirements.
• Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned to maintain operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees