Scrum Master, IT Ops

Liberty Mutual Insurance•Boston, MA

2d•Hybrid

About The Position

We are seeking a highly organized and servant‑leader–minded Scrum Master to guide our Agile teams, remove impediments, and ensure smooth delivery of high‑quality products. In this role, you will work closely with Product Owners, Engineers, Designers, and key stakeholders to cultivate an Agile mindset and continuously improve team performance. This position is a member of an Agile team and is responsible for enabling the team to be more effective applying the relevant Agile approach (Scrum, Kanban, XP, etc.) and cultivates an environment that supports Agility. Coaches, mentors and teaches team members, proactively seeks to eliminate or minimize impact of barriers, and addresses challenges to team delivery. Works closely with Product Owners and other SM`s to support release planning, backlog and team health, and cross-team communication. Fosters team decision making, transparency and independence, encourages cross-training and team support.

Requirements

Bachelor`s degree in a relevant field (business, computer science, humanities, etc
Minimum of 4 years related experience
Knowledge of IT concepts, strategies, methodologies, architectures and technical standards
Strong problem solver with ability to work with a team to maximize progress, potential and overall effectiveness
A lifetime learner who is dedicated to relentless improvement of themselves and their teams, eager to face challenges in service of them

Nice To Haves

Experience working in large, distributed enterprise teams preferred
Experience working within a vendor model of support preferred
Experience with JIRA and/or Confluence preferred
Experience with AI tools preferred
Knowledge/training equivalent to beginner/1st level certification from a reputable Lean-Agile organization (PSK I, PSM I, CSM, etc) a plus
Preferably 1 to 3 years of experience as a member of an Agile team, or related experience

Responsibilities

Serve as Scrum Master for 2–4 cross‑functional squads supporting business‑critical platforms
Facilitate all core agile ceremonies (Sprint Planning, Daily Scrum, Reviews, Retrospectives)
Proactively identify and remove impediments across teams and dependencies
Partner closely with Product Owners, Engineering Managers, and Site Reliability Engineering teams
Drive continuous improvement using metrics such as flow, predictability, and delivery health
Coach teams on agile and scrum best practices, with a strong focus on accountability and outcomes
Uses retrospectives and other Lean-Agile techniques to implement small changes that lead to demonstratable improvement for the team.
Facilitates team level events using well-known facilitation techniques. Understands the importance of establishing trust and the need to remain neutral when facilitating.
Assesses the Agile/Scrum maturity of the team and helps identify areas where coaching may be needed to foster improvement.
Actively seeks coaching and mentoring from more experienced SMs & coaches.
Enables close cooperation and collaboration across all roles and functions.
Focuses on improving relationships within the team as well as with their key stakeholders.
Shares resources with the team on various agility and lean topics. Develops skills to observe and provide consistent and impactful feedback.
Ensures team is clear on the vision or “why” for the change.
Seeks to understand the current mindset and practices and how that aligns or deviates from the desired change.