IT Ops Engineer

Vercel • San Francisco, CA

3h • Onsite

About The Position

Vercel is seeking a capable IT professional to join their expanding IT team and support the company's growth. This role is primarily focused on managing the daily IT needs of in-office staff, ensuring they have the technical support required to work effectively. The IT Ops Engineer will be the first point of contact for IT-related issues in the office, handling everything from hardware and software troubleshooting to supporting in-office events. In addition to help desk duties, the role involves working on IT projects that impact both local and global teams. The ideal candidate will be comfortable in a fast-paced environment, eager to tackle diverse IT tasks, and enjoy problem-solving. This position is suitable for someone with a solid IT background looking to expand their skills and take on more responsibility in a dynamic team.

Requirements

• At least 2+ years of full-time experience in IT support or a related field.
• Solid foundation in troubleshooting hardware, software, A/V and network issues.
• Experience in a startup or tech environment.
• Deep understanding of IT systems, including macOS environments, networking, and security.
• Excellent communication skills, capable of explaining complex technical issues in simple terms and collaborating effectively with team members across different departments.
• Thrive in fast-paced environments, showing initiative in tackling challenges and flexibility in handling multiple tasks or projects simultaneously.
• Approachable and helpful, always ready to assist others with their IT needs while maintaining a positive and professional demeanor.
• Genuine interest in technology and a commitment to staying informed about the latest IT trends and best practices.
• Motivated to grow your skills and take on new challenges.
• Excel at managing your tasks efficiently, paying close attention to details, and keeping track of all IT assets and documentation.
• Understand the importance of cybersecurity and are vigilant in implementing measures to protect company data and infrastructure.
• Not afraid to roll up your sleeves and do what needs to be done.
• Able to effectively communicate and coordinate with vendors.

Responsibilities

• Serve as the first point of contact for our in-office staff for all IT-related issues.
• Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and efficient operation of all systems.
• Support our global workforce with IT-related issues in an effective and collaborative manner.
• Assist in the maintenance and monitoring of the office's IT infrastructure, including workstations, conference rooms, network devices, and software applications.
• Pair with the other members of the IT team on various projects, from upgrading system infrastructure to implementing new technology solutions.
• Contribute to planning, execution, and monitoring of projects to enhance our IT capabilities.
• Utilize IT ticketing systems to manage help-desk requests and tickets as needed.
• Help with the creation, management, and support of user accounts and access controls.
• Ensure employees have the necessary resources and permissions to perform their jobs effectively.
• Develop and maintain comprehensive documentation for IT systems and procedures.
• Work closely with other departments to support their technical needs and ensure IT alignment with business goals.
• Participate in cross-functional projects to support company-wide initiatives.
• Partner with our Onboarding team to help procure equipment, set up accounts, and ensure a positive experience for new employees.
• Assist the Workplace Service team to ensure we maintain a world-class office environment.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed